IT Executives From Three Wall Street Companies - Lehman Brothers, Merrill Lynch and American Express - Look Back on 9/11 and Take Stock of Where They Are Now

By Sarah D. Scalet

Sun, September 01, 2002CIO From the American Express executive library on the 51st floor of 3 World Financial Center, the ferries crossing from New Jersey look like toy boats, and Manhattan seems clean and orderly. With plush leather furniture and book-lined walls, with atlases arranged on the coffee table and brass telescopes at the window, everything about the room’s decor is supposed to make those who use it feel invincible.

That would be a big change from a year ago. Because of suspected structural damage to the building when the adjacent World Trade Center towers fell and because of questions about the future of the financial district, no one knew who?if anyone?might return to this room.

On Saturday, Sept. 15, 2001, American Express CIO Glen Salow stood in Jersey City, N.J., and looked across the Hudson to New York’s altered skyline. It was 7 a.m., and he had just the night before returned from Minneapolis.

"It was the first time I’d physically seen what had happened, saw the horrible smoke coming up," he recalls on a day in May two weeks after he returned to his old office. "I saw our building. It had shrapnel sticking out of it, which if you didn’t know [you] would think was actually our girders bent out. I looked at our building and said, It’s only a building."

Of course, that wasn’t how American Express executives acted when they staged a triumphant return to headquarters this spring, a move which should be complete by the end of this month. Step by step, Wall Street?the state of mind?is being painfully reconstructed. But Wall Street?the place?will never, can never and should never be the same.

With IPO cash dried up, investor confidence down and layoffs underway, 2001 would have been tough for financial services. Then came Sept. 11.

Thousands of people were killed. Tens of thousands more lost their jobs, and countless others had their foundations shaken. In hard dollars, the attacks on the World Trade Center cost New York City $83 billion, according to an economic impact analysis by the New York City Partnership, cited by the General Accounting Office as the most comprehensive one completed.

"In a lot of comments I hear from the Street, they sort of view this past year as a lost year," says Rob Gould, a PWC Consulting financial services partner, who participated in the study.

Cantor Fitzgerald, a small financial services and trading company perched atop one of the towers, came to represent the human tragedy of the attacks on the World Trade Center. But next door, three multinationals with headquarters in the World Financial Center?American Express, Lehman Brothers and Merrill Lynch?came to represent what the future of Wall Street might look like.

$firstKeyword

Loading...
Security MarketSpace
8 Tactics to Combat Vulnerabilities
This white paper reviews 8 key elements of vulnerability management and provides advice on combating known vs. unknown vulnerabilities. Learn more »
Email and Web Threats Require a Layered Defense
Learn how web threats are changing and how using a layered defense strategy can give you the security you need. Learn more »
Take Fraudsters Out of the Game
Easily identify account-device relationships and get data for in-depth forensic analysis. Learn more »
Mobile Security Landscape
This paper examines the current mobile security landscape, including myths surrounding the risks and threats, and how organizations can establish a solid mobile security strategy. Learn more »
Reducing Energy Costs in Your Data Center
This white paper examines the most common roadblocks to improving data center efficiency. Learn more »
Security convergence equals network security cost savings
Security convergence equals network security cost savings Learn more »
IBM ISS X-Force Threat and Risk Report
Read this Trend and Risk report from IBM® ISS X-Force® to learn statistical information about all aspects of threats that affect Internet security, including software vulnerabilities and public exploitation, malware, spam, phishing, web-based threats, and general cyber criminal activity. Learn more »
 
SPONSORED LINKS
 

Mobile Security: The Essential Ingredient for Today's Enterprise

IDC White Paper: CCM for IT Compliance and Risk Management

Keeping Your Members Safe from Online Scams and Predators

Learn about the growing threat of insider data theft.

See how AT&T can help protect your network.

Webcast: Unleashing the Power of Customer Data

White Paper: 5 Best Practices for Smartphone Support

Global Research: CIOs Weigh In On Virtualization

5 Key Virtualization Management Challenges

The Total Economic Impact of Network Security Intrusion Prevention

Join us at the US-Brazil IT-BPO Summit, on November 10th in New York.

Increase UPS efficiency without sacrificing protection.

Learn how advanced forecasting tools can deliver significant business results for global corporations.

Lower IT Costs with Oracle Database 11g Release 2

White Paper: Visibility and the New Normal of Mobile Work

Taking the Service Desk to the Next Level

Learn about The Information Technology Infrastructure Library.

Top Five CIO Challenges

Streamline IT Costs. Boost Performance with WAN Optimization.

Want to know how you can maximize employee productivity?

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

A new fleet of PCs with a total ROI in 10 months. Find your ROI.

eZine: A Roadmap to Reducing IT Complexity

Reduce risk, gain agility. See how Progress can help your business.

White Paper: Managed Security for a Not-So-Secure World

Secure Email and Web-Based Communication from Evolving Attacks

WagerWorks Takes Fraudsters Out of the Game using iovation

White Paper: A Security Blueprint Delivered From within the Network

White Paper: 4 Customer Service Myths

White Paper: Improve Agility with Operational Responsiveness

White Paper: Legacy Tools: Not Built for the Helpdesk

Taking a Seat at the Executive Table: The Reality of Virtualization

White Paper: Next Generation Remote Infrastructure Management

Seven Design Requirements for Web 2.0 Threat Protection

Generation Remote Infrastructure Management - Changing the Paradigm

Cloud-Based Email Management: Opinion Shifts In Favor

eBook: How Can You Make Your People Productive Anywhere?

Achieving Business Agility with Application Grid

Ready to virtualize tier one applications? Check your virtualization maturity.

Seven Ways ITIL Can Help You in an Economic Downturn

Tips for successful virtualization management.

Unified Communications: Thoughts, Strategies and Predictions. Join the discussion

Read the RSA report: Security for Business Innovation

Webcast: Looking to the Cloud for Email and Collaboration Services

64-page prescriptive guide to security, compliance, and IT operations.

Keep your IT expertise up to date. Join the Intel Premier IT Professionals.

A Clear View Toward Virtualization

Virtualization Technology as a Business Solution

The rules of infrastructure management just changed.

 
 
RESOURCE CENTER