Samsung issues elaborate fireproof boxes for Note7 returns

Samsung not taking any chances with fire-prone Note7 returns

Samsung issues elaborate fireproof boxes for Note7 returns

A Samsung Note7 is pictured next to its charred battery after catching fire during a test.

Credit: Reuters/Edgar Su

Samsung has begun sending customers of its discontinued Galaxy Note7 smartphones special boxes designed to protect the fire-prone phablets from doing any damage on their way back to the vendor through the mail. The lithium-ion batteries in the phones are being fingered for the devices overheating, and in some cases, catching on fire.

[ Related: Timeline of Samsung's disastrous Galaxy Note7 debacle ]

The shipping package, as discussed by XDA Developers, includes an instruction sheet that shows how the Note7 should be insulated before being sent off. First comes a static shield bag, then a small OEM replacement box, then another box and finally a thermal insulated box. Oh, and there's a set of gloves that you're supposed to put on before handling all of the contents.

MORE: Check out our phenomenal Note7 flame-out timeline

The package is then all ready to ship by ground -- not via the air.

To receive a refund on the Note7, Samsung urges owners to power off the devices and keep them off, then contact either the carrier they bought the phone from or hit up Samsung itself if that was your phone source.

Samsung began shipping the Note7 on Aug. 19, but after reports of phones overheating and catching fire, the company issued a recall and started sending out replacements in September. Some of those replacement phones, too, had the same problem, so Samsung pulled the product entirely this week. The company could lose up to $7.5 billion on the 19 million or so Note7 phones sold.

This story, "Samsung issues elaborate fireproof boxes for Note7 returns" was originally published by Network World.

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