5 steps to ensure success when migrating unified communications to the cloud

It’s hard enough to control the performance of your internal network; guaranteeing the performance of the ISP and public Internet is another matter entirely

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This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach.

Ready or not, unified communications is starting to move to the cloud. A recent survey by BroadSoft predicts that cloud UC market penetration will jump almost six times in the next four years, from 7% percent today to 41% of the overall UC space by 2020.

According to Gartner, “the UC-as-a-Service market as a whole is transitioning from the ‘early adopter phase’ to the ‘early mainstream phase’ for enterprise delivery.” Even those enterprises once reluctant to move to the cloud are gazing upward and putting small groups of users into the cloud.

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