First Line of Defense: Your Staff
Best Practices
Employ hardware and software standards. This will ensure lower staffing requirements and achieve greater efficiency. Reducing the number of disparate operating systems and applications will lessen staffing requirements and streamline processes.
Assess security functions quarterly. Define a set of metrics to measure progress and get a baseline assessment?then use these metrics to consistently evaluate progress.
Select measurements that reflect a number of perspectives. Consider the customer view (awareness and communication), an operational view (technical support, policies), an innovation view (skills, education), learning view and a financial view (funding, audit).
Security Staffing
It is important to devote an adequate number of employees to security within your organization, particularly in technical support.
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