Ease the Pain of Your Budget Presentation
It’s not impossible to control the cost of IT operationsand keep your job.
Sun, December 01, 2002
CIO — It’s the CIO’s green milethat long walk to the annual budget meeting, where you try to justify the ever-escalating cost of ongoing IT operations to a jaded senior executive team. In preparation for the meeting, you toiled over the numbers, pared them to the bone and tried to make them understandable in a bunch of three-color charts. But during your presentation, no matter what you say, the CFO and other executives act like you are holding them hostage. The meeting ends (finally), and you get an amount you can live with (barely). Thank God it’s overfor now.
The cost of "lights on" ITincluding computer operations, networking, customer support and mandatory maintenanceis a huge part of the IT spend, often 60 percent to 80 percent of the total. Truth be told, you don’t quite feel on top of these expenditures and you experience more than just a little guilt as you walk the annual green mile. But you have your hands busy managing projects and keeping operations stable and customers happywhere would you find the time to dig into that great morass?
It’s difficult, but I think you can do it. At some point (which could come sooner rather than later in this economy), you will be asked to cut your expenses or hold them flat while delivering new technical capabilities. To avoid finding an electric chair at the end of the green mile (as in the Stephen King novel and the film of the same name), try some of these tactics.
Mandate productivity improvements. Tell your direct reports that they will have to deliver productivity improvements of 5 percent to 10 percent year-in and year-out. Make sure they know their "lights on" costs and productivity targetsin dollarsand build the targets into their performance objectives.
Institute monthly forecasting. You can avoid unpleasant surprises by getting a firm grip on spending that you’re committed to. Require regular forecasts from your IT staff and explanations for the differences between expected numbers and actuals.
Track your costs. Your IT managers should understand and measure the primary cost drivers within their areas of responsibility. They should pinpoint where Pareto’s Law is located in their numbersfor example, which 20 percent of the applications, help desk calls or technologies suck up 80 percent of IT costs? Once that is understood, your staff should identify the drivers of those costs (for instance, the number of help desk calls resolved during the first call) and track improvement over time.