BPM Software Puts Business Users in Control
"What ends up happening is that business users like to change underwriting guidelines very frequently if they see things changing in the market. This lets them change things on the fly," says Tranter.
Not all companies have technically savvy end users or strong process orientation. Still, companies such as United Surgical Partners are making the jump to BPM, in part to make the company’s existing staff more productive but also to understand more about their corporate processes. United Surgical Partners’ Parker is devising a centralized BPM application to gather key performance indicators from the underlying systems and provide alerts or reports to top management.
"We’re in a constant process improvement model," says Parker. "If we stop improving, we’re in trouble."
