MasterCard Member Services Online...Priceless
Betti Tierney, manager of MasterCard?s Global Member Operations Support Department, sits on the front line, providing customer support and consultation to banks. Member Services Online puts the information she needs to serve clients at her fingertips, meaning more time can be spent working through customer problems than hunting down a paper trail of documents. Ten to 15 minute phone calls with clients have been cut to one-minute conversations, giving member banks a much more satisfying experience with MasterCard, and Tierney more time to focus on the development and training of her staff. And in today?s economy, any system that frees up staff to improve operations and pursue new business is vital.
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