Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
June 17, 11:30 AM - 12:30 PM U.S./ET (GMT-4)
Larry Bonfante, CIO of the U.S. Tennis Association, will discuss the skills and approaches that your rising IT leaders must learn to be effective in an executive capacity.
How to Handle Your New CEO: Managing Turnover at the Top
June 18, 11:00 AM - 12:00 PM U.S./Eastern (GMT-4)
Turbulent times have increased turnover at the top. Find out what Council CIOs have done to "break in" new CEOs—build relationships, set expectations, educate on the role of IT.
Mid-Market CIO Panel: Tips and Techniques for Improving Vendor Relationships
July 15, 4:00 PM - 5:00 PM U.S./Eastern (GMT-4)
We'll highlight relationship priorities and best practices identified in a Council study, and we'll interact with a CIO panel on the approaches they've used to improve strategic vendor partnerships.
Executive Competencies Assessment Tool
Assess Your Business Leadership Skills with the Council's new benchmarking tool. Rate yourself in change leadership, strategy, customer focus and more.
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KM: What Not to Do
Don’t make the following missteps when instituting knowledge management in your organizationDon’t call it knowledge management. Employees don’t get it, ...
December 01, 2003 — CIO —
Don’t make the following missteps when instituting knowledge management in your organization
Don’t call it knowledge management. Employees don’t get it, don’t care about it and would rather ignore the whole thing.
Don’t sweat the definitions. It doesn’t matter how people define "knowledge" and "management." Let them create their own definitions.
Don’t offer carrots. Times are tough, but resist the temptation to give payment?a few dollars or points in a reward system?for each knowledge contribution. Such a system is designed to be abused and will result in low-quality content.
Don’t wave sticks. Even worse, some companies threaten punishment for failing to contribute. Knowledge shared under threat of negative consequences is likely to be worthless. Don’t let desperate economic times lead to silly measures in the name of KM.
Don’t bother unless there’s trust. Most companies meet the minimum interpersonal trust threshold required to make a go of KM. Most, but not all. If your company prizes competition to the exclusion of all else, best put the knowledge management effort aside.
-L.G.P.
Investing in Business Analytics Technology
Document-Sharing Solutions
How Can Your Organization Weather This Economic Storm?
Deliver Higher-Performing Technology Services with ITIL
Making Data Center Infrastructures More Adaptive
Server Management Tools Automate Capabilities and Improve Efficiency
Webcast with Dan Vesset: Investing in Business Analytics Technology
Enterprise Cloud Computing: Ready for Primetime?
Preparing Your Business Services for the Future
Enterprise System Management Challenges in Big Organizations with Eli Almog
A Down-to-Earth look at Cloud Computing
BSM in the Field, Practical Insights from Peter Armaly
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