CIO —
Grand CIO Enterprise Value Award Winner
Chicago Police Department
Government
Chicago
www.cityofchicago.org
Revenue: NA
Employees: 16,600 sworn officers and civilian employees
Winning system: The Citizen Law Enforcement Analysis and Reporting (CLEAR) relational database contains 8.5 million arrest records. By querying CLEAR data, Chicago Police more effectively and efficiently solve, predict and prevent crime.
Winning strategy: Ensured user participation in development and testing; received consistent support from top management
System anatomy: Oracle 9i relational database; SQL query and Crystal reporting tools; Sun SunFire database and Internet application servers; Sun StorEdge Disk Array storage area network; removable MicroSlate notebooks for police cars
Business value: CLEAR has helped police increase Chicago’s crime-solving rate by 11 percent, created time savings (193 full-time equivalents annually) by automating core tasks, and enabled integrated crime fighting with 225 other law enforcement agencies.
Initial investment and maintenance: $40 million to date funded jointly by Chicago and partner Oracle; Oracle licensing fees of $550,000 for the first five years and $288,000 for subsequent years
IT executive: Ron Huberman, assistant deputy superintendent, information and strategic services
Business sponsors: Philip J. Cline, superintendent of police; Barbara McDonald, deputy superintendent of administrative services
Academic Management Services Corp.
Banking/brokerage
Swansea, Mass.
www.amsweb.com
Revenue: $1.4 billion loan portfolio
Employees: 500
Winning system: Integrated Counseling and Enrollment (ICE) is a Web portal that provides academic loan counselors with integrated access to several internal and external systems, helping them match the right loan products to a family’s financial needs. ICE gives counselors the ability to create and track their own accounts. The system also enabled AMS to enter the loan consolidation market.
Winning strategy: Executed in-house what AMS does best (programming); outsourced what it doesn’t do best (user interface design)
System anatomy: Hewlett-Packard eight-way N Class platform running Oracle’s relational DBMS, and Dell and Sun servers; XML; Java; Web services
Business value: In its first year of operation, ICE enabled AMS to grow its consolidated loan portfolio to a $175 million business and cut the the time to process loan applications from 50 days to five days.
Initial investment and maintenance: $311,500 for development; $124,600 for annual maintenance
IT executive: John Mariano, CIO
Business sponsors: Claudia Schutz, senior vice president of customer services (retired); Suzanne Reynolds, former manager of loan customer service
Ace Hardware Corp.
Retail/wholesale
Oak Brook, Ill.
www.acehardware.com
Sales: $3 billion wholesale; $13 billion retail
Employees: 5,000
Winning system: Ace’s enterprise data warehouse fueled expansion of its customer loyalty program from 1 million members to 5 million. Ace leverages this customer data to plan more effective marketing campaigns, improve category management and set prices to optimize profitability.
