10 Things You Need to Know About Mobile Search

Search on mobile phones is an emerging function. Here are the 10 things CIOs need to know about mobile search and why it matters.

By Michael Fitzgerald

Mon, March 31, 2008CIO Think search is locked up on desktop computers? Think again. The mobile phone is in the early stages of becoming a major new platform for search. Emarketer projects more than 400 million people will conduct searches from mobile phones this year, netting some 221 million in search-related revenues. (More on mobile advertising.) Revenues should more than double by next year, driven mostly by increased usage (emarketer projects just over 20 percent user growth). (And check out our Mobile Resource Center.)

While such revenue numbers are tiny compared to PC-based searching, they represent a big change for companies, for a number of reasons:

1. It's more personal than any technology we've seen before.

Partly that's because people carry their cell phones with them in the same fashion as they do their wallets. That should mean the cell phone lets companies personalize their messages to customers d in new ways. Already, one of the main reasons companies use technology is to tailor their sales efforts to their customers. But personalization remains a challenge. Mike McCue remembers working at Netscape in the early 1990s and thinking, "We really have to figure out this personalization thing". Netscape's effort fell short, as have many other personalization efforts since then, because the Internet is not a personalized platform. But McCue, founder of Tellme, a voice-driven search engine.

2. It could be the biggest tech phenom ever.

Personalization is an obvious reason to find the cell phone search market attractive. There are about a billion other reasons to find cell phones intriguing. IDC says that's how many cell phones will likely be sold worldwide in 2008—versus probably just over 300 million PCs...

3. People will search differently on cell phones.

The difference between Internet search and mobile search looks to be substantial. For starters, almost by definition, people who use their cell phones to search are probably on the go or will be soon, based on their search results. The two main categories of mobile search right now are those who want to buy something immediately, and those who are looking for a place, says Greg Sterling, who runs the local mobile practice at Opus Research in San Francisco. (Read our Best BlackBerry Shortcuts.)

So it's location-driven. That penchant for action makes the cell phone search market a huge opportunity for business, but an opportunity that is also a huge challenge.

4. There is no Google for mobile search.

Not yet, anyway. Of course, Google itself may come to dominate mobile search in the way it does desktop search. But right now, search on the mobile phone is not the monolithic thing it is on the computer, where you primarily have Google and a few other search engines with lots of little niche technologies.

That's in part because there is not yet a well-developed market for mobile search. The results paradigm is probably different—it's even less useful to get a million results on a mobile phone than it is on a PC. As McCue notes, "All the search algorithms need to be reworked to give you three results max."

How to charge for advertising is also not clear—although if mobile phone searches do tie in more directly with sales, that will probably cost more than comparable advertising on the desktop.

That market may be different—more local and more specific than Internet search. "It's pretty hard to monetize a search for Justin Timberlake, or to do complementary or ad-based kinds of advertising," says Craig Hagopian, the executive vice president and CMO of V-Enable, which, like Tellme, is a voice-driven search engine. Also, phones have built-in GPS devices, so search engines have a pretty good idea that if you're searching for a store from your phone, you want the one nearest to you.

There is one form of mobile search that resembles today's computer-based Internet search: Wireless Access Protocol (WAP). About 5 percent of sites support WAP, which aims to bring the Web-browsing experience to mobile-phone screens. But it is certainly not the primary way people search on mobile phones.

5. Your business can't expect to give the same old search response.

Sterling notes that mobile search will yield things like product searches from stores as customers comparison shop. Customers may also use these searches to check for product availablity—the Nintendo Wii being an example of something that consumers might search for on the fly. Companies need to think about how to respond to these sorts of searches.

"That stuff is coming—the infrastructure that will support this is substantially already built," says Sterling.

mobile

Loading...
Mobile MarketSpace
Retooling IT for a Mobile Workforce
Check out this research note from IDC for guidance. Learn more »
The Continued Evolution of Wireless Mobility
Learn about the two leading 4G technologies, the current status of deployed 4G networks, and how to manage long-term 4G costs Learn more »
Thinking About Deploying Mobile Broadband?
Explore lessons and best practices experienced by companies that have deployed mobile broadband to their workforce. Learn more »
Improving Healthcare Delivery with Role-Enabled Communications
Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved healthcare delivery requires far more than UC; it requires role-enabled communications. Learn more »
Mobility Enables True Unified Communications
Deploying UC in conjunction with a mobility solution can increase employee productivity and improve customer service enabling workers to more easily collaborate from disparate locations. Learn more »
Making Consumer TwoFactor Authentication Cost-Effective
Offering your customers the security of two-factor authentication can help you boost your online business. Learn more »
Solve Five Key IT Security Challenges
Get a high level of security with minimal user impact. Learn more »
 
SPONSORED LINKS
 

Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments

Mobile Security: The Essential Ingredient for Today's Enterprise

White Paper: Legacy Tools: Not Built for the Helpdesk

Learn how to maximize the mobile web opportunity

Upgrading to VMware vSphere with vWire

Maximizing website Return on Information with high-quality search

See how AT&T can help protect your network.

Webcast: Unleashing the Power of Customer Data

White Paper: Improve Agility with Operational Responsiveness

Taking a Seat at the Executive Table: The Reality of Virtualization

White Paper: Next Generation Remote Infrastructure Management

Keeping Your Members Safe from Online Scams and Predators

The Total Economic Impact of Network Security Intrusion Prevention

Generation Remote Infrastructure Management - Changing the Paradigm

Cloud-Based Email Management: Opinion Shifts In Favor

eBook: How Can You Make Your People Productive Anywhere?

Achieving Business Agility with Application Grid

Taking the Service Desk to the Next Level

Learn about The Information Technology Infrastructure Library.

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

4G Revisited. The Continued Evolution of Wireless Mobility.

White Paper: 5 Best Practices for Smartphone Support

Five-Step Mobility Management Plan

White Paper: Visibility and the New Normal of Mobile Work

Return on Information: Google Enterprise Search pays you back

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths

White Paper: Managed Security for a Not-So-Secure World

Global Research: CIOs Weigh In On Virtualization

5 Key Virtualization Management Challenges

Secure Email and Web-Based Communication from Evolving Attacks

WagerWorks Takes Fraudsters Out of the Game using iovation

Seven Design Requirements for Web 2.0 Threat Protection

Increase UPS efficiency without sacrificing protection.

Learn how advanced forecasting tools can deliver significant business results for global corporations.

Lower IT Costs with Oracle Database 11g Release 2

Ready to virtualize tier one applications? Check your virtualization maturity.

Seven Ways ITIL Can Help You in an Economic Downturn

Tips for successful virtualization management.

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

 
 
RESOURCE CENTER