Data Center Mushrooming? Why Not Get Rid of It?
More businesses are turning to Web hosting companies to handle their data center operations.
By Carolyn Duffy Marsan
Garner's Leong says the key factor for enterprise customers in choosing a Web hosting vendor is customer service.
"The key area where the customer makes a buying decision is the quality of service they can get,'' Leong says. "It's about vendor responsiveness, the vendor's degree of pro-activeness and their ability to be flexible. It's not just about fixing an outage. It's about supporting a customer who needs to make a change.''
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