Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Public Council Teleconference: Application Rationalization — Hidden Costs and Smart Decisions
November 17 at 11:00 am US/Eastern (GMT-5)
Join Honorio Padrón, of The Hackett Group, who will share the drivers for companies to tackle application rationalization and the results of research that define the hidden cost of complexity. Additionally, we will discuss key decision milestones—to start or not, holding the course steady and fulfilling expectations.
Virtual Desktop Cost-Benefit Analysis — Michael Jacobs, Catlin Group
The analysis contained in this presentation measures the cost of everything from the machines and licenses to the infrastructure for virtual vs. traditional desktop environments.
Honor your best senior team members - Apply for the CIO Ones to Watch Award
Get well-earned public recognition for your top up-and-coming team members, your IT organization and your enterprise. Award winners will be announced, publicized and feted in May 2010, great timing to help attract new IT recruits to your company.
Learn more about the CIO Executive Council »May 21, 2008 — CIO —
Why do organizations fail? That is a question that business school professors use to provoke students to investigate reasons why companies did not fulfill expectations. One reason that noted author and global consultant Ram Charan gives, and has written extensively about it, is a failure of execution. Companies dream big, but the rest of the organization never embraces that dream and it fails.
While execution is a prime reason, I believe there is another, perhaps deeper, reason—one that is more encompassing: ego. Put more bluntly, outsized ego.
Let's look at two examples. Former Secretary of Defense Donald Rumsfeld used his power and sense of entitlement to manage the war in Iraq. Under his tenure dissent was quashed, generals were cowed and strategic changes were never implemented. As result, he was forced out in November 2006 after the Republicans lost control of Congress. Meanwhile, the war rages on.
Similarly Citigroup, one of the world's leading financial institutions, has lurched from crisis to crisis. As reported by Fortune magazine, some problems were provoked by the missteps of its CEOs, from Walter Wriston through John Reed and Sandy Weill. Each of these CEOs was a talented senior manager, but each overreached and stretched for a goal too far. As a result, Citigroup suffered.
Rumsfeld and the Citi CEOs put their egos in front of more prudent management. While ego is necessary to good leadership, it should not be the basis for it. Senior leaders are always under pressure to perform. Sometimes the pressure to act overrides rationality.
Taking time to reflect before making critical decisions may avoid some egregious decisions and mistakes. So before acting, ask yourself the three following questions:
Why am I doing this? Leaders want to put their stamp on the organization. They want to make their leadership felt. This is fine, but sometimes this pressure can lead them to make decisions that are more about themselves than about the company. They are more eager to see their name on the cover of a business periodical than to practice sound management. The late president of Turkmenistan, Saparmurat Niyazov, ordered that the months of the calendar be renamed in honor of him and his family. Out-of-control ego can be expensive and so it is wise to ask why before acting. Doing something for the sake of your ego is unacceptable.
What will be the outcomes? Pushing for growth or to make a new acquisition can stretch the company beyond its capacity to deliver. It can cripple the company's ability to remain competitive. Therefore, senior leaders need to think about whether the goal or the outcome is achievable as well as sustainable. From time to time we learn of companies stretching themselves to achieve jumps in market share. Everything becomes geared to volume rather than to profits; extra resources are applied to drive the market share skyward. While share may rise, the cost in marketing dollars—as well as extra resources and manpower—is often too high to justify the increase in volume.