Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Webcast: In the Google Apps Cloud: How to Achieve Your Business Objectives
Dec 3rd, '09, 1 - 2 pm US/Eastern (GMT-5)
Join Council member Brent Hoag, Director, Global IT, at JohnsonDiversey, as he discusses the adoption of Google Apps which has helped meet four corporate goals; sustainability, simplification, increased employee productivity and global collaboration.
Webcast: Collaboration Initiatives: Benchmarks & Best Practices
Dec 15th, '09, 4 - 5 pm US/Eastern (GMT-5)
Join Council members Ruth Thorpe, VP & CIO at the U.S. Pharmaceutical Operations of Sanofi-Aventis, and Gary Kuyper, CIO at Bethany Christian Services, as they speak about their collaboration initiatives and experiences in how and why they chose the social networking and collaboration tools they are using and their business goals for collaboration, and facing culture change challenges.
Data Overview: Collaboration Initiatives Field Guide: Benchmarks & Best Practices
This appendix to the Council Field Guide provides an analysis which discusses benchmarks for collaboration IT implementation costs, adoption rates and payoffs. The overview identifies top IT and business goals and satisfaction rates for collaboration initiatives as well as best practices and lessons learned for implementing collaboration IT.
Learn more about the CIO Executive Council »May 21, 2008 — CIO —
Why do organizations fail? That is a question that business school professors use to provoke students to investigate reasons why companies did not fulfill expectations. One reason that noted author and global consultant Ram Charan gives, and has written extensively about it, is a failure of execution. Companies dream big, but the rest of the organization never embraces that dream and it fails.
While execution is a prime reason, I believe there is another, perhaps deeper, reason—one that is more encompassing: ego. Put more bluntly, outsized ego.
Let's look at two examples. Former Secretary of Defense Donald Rumsfeld used his power and sense of entitlement to manage the war in Iraq. Under his tenure dissent was quashed, generals were cowed and strategic changes were never implemented. As result, he was forced out in November 2006 after the Republicans lost control of Congress. Meanwhile, the war rages on.
Similarly Citigroup, one of the world's leading financial institutions, has lurched from crisis to crisis. As reported by Fortune magazine, some problems were provoked by the missteps of its CEOs, from Walter Wriston through John Reed and Sandy Weill. Each of these CEOs was a talented senior manager, but each overreached and stretched for a goal too far. As a result, Citigroup suffered.
Rumsfeld and the Citi CEOs put their egos in front of more prudent management. While ego is necessary to good leadership, it should not be the basis for it. Senior leaders are always under pressure to perform. Sometimes the pressure to act overrides rationality.
Taking time to reflect before making critical decisions may avoid some egregious decisions and mistakes. So before acting, ask yourself the three following questions:
Why am I doing this? Leaders want to put their stamp on the organization. They want to make their leadership felt. This is fine, but sometimes this pressure can lead them to make decisions that are more about themselves than about the company. They are more eager to see their name on the cover of a business periodical than to practice sound management. The late president of Turkmenistan, Saparmurat Niyazov, ordered that the months of the calendar be renamed in honor of him and his family. Out-of-control ego can be expensive and so it is wise to ask why before acting. Doing something for the sake of your ego is unacceptable.
What will be the outcomes? Pushing for growth or to make a new acquisition can stretch the company beyond its capacity to deliver. It can cripple the company's ability to remain competitive. Therefore, senior leaders need to think about whether the goal or the outcome is achievable as well as sustainable. From time to time we learn of companies stretching themselves to achieve jumps in market share. Everything becomes geared to volume rather than to profits; extra resources are applied to drive the market share skyward. While share may rise, the cost in marketing dollars—as well as extra resources and manpower—is often too high to justify the increase in volume.