Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Social Responsibility's Strategic Benefits
December 15, 11:30 AM - 12:30 PM US/Eastern (GMT-5)
Join Ed Granger-Happ, CIO of Save the Children, for a discussion of how creating an organization that is socially responsible improves staffing, retention, leadership development and overall corporate health.
Working With and Communicating to Your Board of Directors
January 13, 2009, 4:00 PM - 5:00 PM US/Eastern (GMT-5)
CIO panelists who will share tips and experiences working with their boards: Twila Day of SYSCO; Jeff O'Hare, West Corp.; Marc West, formerly with H&R Block.
IT's Role in Growing Mid-Market Companies
January 14, 4:00 PM - 5:00 PM ET (GMT-5)
Mid-market Council members will share their companies' stories and challenges in driving or coping with growth. Panelists represent Veterinary Pet Insurance, Medicis Pharmaceutical, and Intrax Cultural Exchange.
Learn more about the CIO Executive Council »
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Outsourcing: A New Vocabulary
As infrastructure outsourcing evolves and a new business model emerges, the language around it changes as well. These tips will help you stay on top of the terminology.
June 03, 2008 — CIO — Cost center: A division of an organization that has a negative impact on profit. i.e., a part of the enterprise that is perceived to "consume" cost in the same way as traditional overhead functions.
Enterprise architecture: The organization of business processes and IT logic to reflect the business operating model.
IT chargeback: A mechanism by which IT consumption is metered and a notional fee is attached.
Infrastructure outsourcing (IO): A business model in which common IT services (e.g., computer servers and storage) that support, but are independent of, the applications, are delivered, operated and supported by a third party. The equipment may or may not be owned by the third party.
Service catalog: A set of services with differing service classes that can be selected on demand.
Service class: A package of SLAs, predefined and selectable from a service catalog.
Service-level agreement (SLA): A service contract in which the level of service and its associated attributes and characteristics are formally defined and measured.
Service-oriented architecture (SOA): A redefinition of key software, architectural components and business processes, repositioned and redefined as services.
Service-oriented infrastructure (SOI): A system for redefining and describing IT infrastructure in terms of services, providing the foundation for upper-level application functionality.
Transformational outsourcing: An outsourcing engagement in which the costs of updating a client's existing IT investment and transforming to a service delivery model are included in the outsourcing fees. The outsourcer incurs the capital cost of the equipment replacement and systems redesign but recovers it through subsequent outsourcing revenue.
Value center: A division of an organization that provides quantified value in terms of cost savings or increased revenue. Value centers consume cost but they return quantified benefits that exceed the cost.
Mark Denne is the author of Software by Numbers (Pearson 2003). He has been involved in several large transformational outsourcing engagements and is currently leading one of the largest software-as-a-service (SaaS) transformations in the industry. His background includes prior roles as a partner with the enterprise architecture practice at Accenture, managing principal for the Veritas/Symantec utility computing practice and the manager of Sun Microsystems' Java Center.
© 2008 CXO Media Inc.
Business Process Utility: Accelerating Change Through Standardization
Online Commerce Infrastructure: Understanding Total Cost of Ownership
Ovum Navigator: Applications Outsourcing
Return On Outsourcing
Cognizanti
Cognizanti Issue 2
Thought Leadership: The Changing Face of Outsourcing
The customer relationship becomes more personal: A fresh look at the impact of customer intimacy
Raising the Bar on Business Service Delivery: Best Practices in Application Performance
Customer Hubs Deliver on the Failed Promises of CRM
CIO Viewpoints on Exchange 2007 Risks and Mitigation Strategies
SOA Brings Backend Systems into the Future, Rapidly and Successfully
Resource Alerts
Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.
Judgment Favors Novell in Ongoing SCO Case
Spyware Case Finally Closed for Teacher Julie Amero
SAP to Bring Unified Interface Across Apps Suite
Symantec Sees Spike in Dangerous Microsoft Attacks
Palm Lays Off Workers
U.S. Needs More Broadband Competition, Expert Says
Microsoft to Launch IE8 in First Half of '09
VMware Security Chief Leaves to Run OpenDNS
Confidential Customer Details Exposed on Qantas Site
'Vista Capable' Lawyers Want Ballmer to Testify
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