Why Social Computing Aids Knowledge Management

Social networking tools promise to help companies harness the knowledge inside the heads of their employees and put it to work for the business.

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By Michael Fitzgerald

CONNECTIONS

Federal Aviation Administration

Cisco

IBM

PAGE 6

What seems clear is that social networking tools are poised to help businesses cut through the maelstrom of information and improve how workers share knowledge. Dines says these tools will streamline how workers research projects, form teams and share knowledge. His prediction: "Pretty soon you'll see people say LinkedIn and Facebook are interesting, but look at what we've got internally."

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