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12/15/2008 9:50:31 PM
Cofounder, President and COO Capital One Financial Corp. . . Companies have been doing market research for decades, but Capital One Financial does ...
What Does Innovation Look Like?12/15/2008 9:50:30 PM
Does innovation have a look and feel? How about growth? And how does that jibe with the look and feel of technology and business?. . . . These were ...
CRM's Holy Grail11/5/2008 10:09:48 AM
If customer data is the lifeblood of modern business, Ice. net, a Stockholm provider of mobile access services, was strikingly anemic. The young ...
Romanian Admits to Phishing, Could Face Five Years7/23/2008 11:04:24 AM
A Romanian man pleaded guilty Tuesday to a federal fraud charge for his role in setting up fake Web sites in order to steal credit and debit card ...
Summer of 2005 Is Over, Back to Business News7/20/2008 8:49:56 PM
August is over, and so ends the silly season, as the Brits call it, and begins la rentree or the return, as the French call back-to-school season ...
New Wireless Networks and Devices Create More Productive Workforce7/10/2008 9:06:08 AM
Two years ago, Capital One CIO Gregor Bailar gave up his private office in suburban Richmond, Va., with its view of the woods, in favor of a ...
Fixing the Software Requirements Mess7/4/2008 10:28:07 AM
Hugh Cumming had his work cut out for him. The gap between what his not-yet-implemented call center management application at a large European ...
Teach Users Cell Phone Manners7/3/2008 7:08:01 PM
When Capital One gave its employees the ability to work from anywhere, it offered a workshop for them to learn the new etiquette for communicating ...
11/3/2008 12:04:20 AM
Computerworld
Rob Alexander is the head of customer enterprise management at Capital One and is responsible for overseeing all of the financial services firm's ...
Comdex: ROI lessons learned from four CIOs10/30/2008 1:27:24 AM
Computerworld
While other Comdex attendees were aisle-hopping for new gadgets, lining up for complimentary cappuccinos or receiving full body massages between ...
Despite Downturn, CIOs Push Projects10/30/2008 1:27:24 AM
Computerworld
While other Comdex attendees were searching for new gadgets, a group of corporate IT leaders were outlining steps they're taking to deliver ...
Three Problems10/30/2008 1:27:17 AM
Computerworld
Gregor Bailar, CIO at Falls Church, Va.-based Capital One Financial Corp., says the following questions highlight three big problems with using a ...