Finding Value in Your Enterprise Search Options
By
Galen Gruman
Morrison & Foerster’s Haraf looked at such active search capabilities a few years ago, but rejected the then-current offerings because they interrupted users’ work with alerts. “Users’ initial reaction was, ‘That would drive me crazy; please make it go away,’” she recalls. But a noninvasive approach that suggested relevant cases or subject experts as an attorney was writing a brief or memo? “That would be interesting,” she says.
Galen Gruman is a frequent contributor to CIO. You can reach him at ggruman@zangogroup.com.
Articles
