Dell Adds Storage, Disaster Management Services to Portfolio

By Agam Shah

PAGE 2

The new services may not affect Dell's relationship with channel partners that want to have Dell's brand name attached to product delivery. However, some partners may feel ambivalent as Dell's sudden jump into the space could undercut their support business, Silliman said.

Dell is tying up with companies like GlassHouse Technologies to provide the new services to customers.

"Dell is somewhat like Wal-Mart -- its the best thing and the worst thing -- you get a whole volume of business, but Dell expects a whole level of performance and more cost control."

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