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Enterprises Lack Search Strategies

Employees often can't find the data they need to do their jobs. effectively, a new survey reveals.

 

June 30, 2008IT World Canada

Some call it "findability"—the art or science of making content in an organization "findable."

And many big businesses haven't figured how to do that yet.

Their employees often can't locate the information they need to do their jobs effectively, a new survey reveals.

The crux of the matter isn't that Search technologies are mediocre, but that many businesses don't have an effective content "findability" strategy, concludes the study from AIIM, a non-profit organization based in Silver Spring, Md.

AIIM provides education, research, and best practices to help organizations find, control, and optimize their information.

Employees from more than 500 businesses who were polled for this study said enterprise search just didn't offer them the same positive results as using consumer search applications, such as Google or Yahoo.

About eight in 10 respondents say their experience with such websites has created greater demand for enterprise-grade "findability."

But it isn't hot Search apps alone that will do the trick.

That's a misconception a lot of organizations have, says Carl Frappaolo, vice-president, market intelligence at AIIM. "They think search is a function of an application and not something that someone needs to own and deliver," Frappaolo notes.

Though half the workers surveyed said their enterprise search experience was inferior to what they got from consumer-facing Web sites, the vendors of enterprise search apps were given good approval ratings.

Most vendors had few dissatisfied users—Google only had eight per cent for example. IBM Dogear and Verity (recently acquired by Autonomy) had none.

Even the lowest-rated enterprise search tool, dTSearch, left only one-fifth of users dissatisfied.

"People don't seem to be pointing to the search tools as the underlying problem here," he says. "Enterprise search hasn't failed. Enterprise findability has failed. "

Web search experience has employees expecting instant results when they want to find information, says Laurent Simoneau, president of Coveo Solutions Inc. But the challenges faced by enterprise search are much different.

The search must sift through multiple forms of documents such as e-mails, PDF files, and legacy system data.

Then there's the huge volume of information.

"A large bank in Canada would have about 10 billion e-mails to index, for example," he says. By comparison, he said, Google indexes about 20 to 30 billion documents.

But a bank can't use a million servers, as Google might to complete its search query. So enterprises must pick and choose what information is indexed and becomes findable in a search.

 
 
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WHITE PAPERS

The Future of Enterprise Collaboration

This paper addresses the risks of a silo-based collaboration strategy and the benefits of adopting an Enterprise 2.0 computing strategy.
 

An Infrastructure And Operations Analysis

This Forrester Research report explains how new cloud and hybrid deployment models can help enterprises cope with the infrastructure challenges created by growing email systems.
 

Strategies for Tough Economic Times

This paper includes interviews with corporate executives and broad-based strategic and economic analyses of what is happening in the global marketplace today, as well as strategies for tough times.
 

Maintaining Growth in a Tough Economic Envinronment

The top 10 business and IT drivers for the wealth management sector.
 

Better Position your Company to the Investment Community

Global investors are demanding stricter corporate governance and compliance requirements for publicly held companies.
 

Management Excellence: Strategy to Success

Management makes the difference, and enterprise performance management (EPM) should be the enabler.
 

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Intellectual Property Management - Key to Innovation, Productivity, Success

Intellectual property accounts for up to 75% of the value of Fortune 500 companies. Organizations with a solid stra...
 

Three IT Strategies You Need to Beat the Competition

Right now, your competitors are slashing their IT budgets - indiscriminately. Don't make hasty cost reductions. When the economy recovers, ensure your IT department is poised for growth.
 

IT Consolidation Made Easy

The Primary IT Initiative for Reducing Costs
 

Webcast with Dan Vesset: Investing in Business Analytics Technology

What exactly is business analytics and why should you care? Dan Vesset of IDC and Gaurav Verma of SAS answer this a...
 

Capitalize on Your SAP Content

After 18 years of partnership and over 3,000 successful customer deployments, Open Text has become SAP's premier pa...
 

Enterprise Cloud Computing: Ready for Primetime?

The progression toward enterprise cloud computing is happening today, as industry leaders deploy technologies that ...
 

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