When Security Staffers 'Fail Up'
Your security staff may not be as trustworthy or competent as you think.
But if it's not an option to cut your bundle-buying C-exec out of the picture altogether, salvation comes down to intervention at an early stage. Communication is key, and not the type of communication where security says "We have to use XYZ because I said so." Rather, security has to convert the geek discussion into a business discussion.
"I recommend that security get users to buy into them as people," advises Alvaka Networks' McDonald. "Do lunch and learn internally. Bring staff in, bring management in and have them understand why the things you're saying are being said."
That helps security pros to break down the "You're just in the way" barrier, McDonald says. "If you ask the employees and management, 'So, I have these things I'm being told I have to do — say, to secure PCI information, or to protect assets of the organization, and do other things mandated by government. What would you have me do if you were in my seat?'"
It's not formal training; rather, it's getting together and figuring out how to do the security task at hand.
Useless certifications
Security also suffers from paper tigers. "We hire guys with wonderful degrees who are just idiots," says one security vendor who requested anonymity. "We've had guys in here who've got degrees and certifications and they can't even wire a network. They know the words, but they don't know how to sing the song."
"For years now, people were getting certifications left and right," Maley agrees. "They might have five different acronyms after their name. ... Honestly, [in] the certification industry, there are brain-dump sites. People can get certified without having experience."
Maley says that from what he can tell, hiring managers see the acronyms, get impressed and let extensive vetting slide. To avoid hiring paper tigers, employers have to look at a resume and then map the experience back to the listed certifications, he says.
That said, Maley would hire CISSPs (Certified Information Systems Security Professionals), CISAs (Certified Information Systems Auditors) or CISMs (Certified Information Security Managers) — if he could afford them, that is.
"CISSP, I wish I could say I'm hiring them," Maley says. "I can't pay those guys enough." As far as CISAs or CISMs go, Maley says that typically CISSPs have those certifications, which reflect what he calls built-in experience. "You can't get those unless you show you have that experience," he says.
Getting what you pay for
Speaking of not being able to afford CISSPs, Maley says that not being able to afford qualified security staff has been "one of his biggest challenges" in heading up cybersecurity for state government. In fact, Maley estimates that there's a pay differential of anywhere from 20 percent to 100 percent between the public and private sectors.
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