Supermarket Chain Invests in New Switching System

By Rebecca Wanjiku
Thu, July 24, 2008

IDG News Service —

Nakumatt, Kenya's largest supermarket chain, has invested 20 million Kenyan shillings (US$307,278) in a new IT switching system that aims to attract more corporate customers.

The switch has been integrated into Nakumatt's Oracle Retail IT mainframe and will enable Nakumatt to interconnect with local and international utility providers and banks.

With the system, Nakumatt shoppers can pay their Safaricom bills at the teller counter while shopping, saving them from the long queues at Safaricom customer-care centers.

"The interconnection capacity will allow Nakumatt to seal bill payment agreements with local companies," said Thiagarajan Ramamurthy, Nakumatt's operations director. "With the new switch and software, we are able to connect and share customer data with our partners from our tills, enabling them to conveniently settle their bills or withdraw cash at any of our 19 branches."

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