SAP, Oracle Price Hikes Open Door for License Optimization
Colon's client base is grappling with Oracle's new price list, which pushed through significant increases for many key products, including its database.
Meanwhile, SAP said recently that all customers will be moved to its enterprise-level support, a change that will provide more service but also higher costs down the road. The increases will be rolled out over time until 2012.
The move has not gone over well with some users. The SAP UK & Ireland User Group recently released a statement asking SAP to reconsider its decision, arguing that not all customers require that level of support.
The company is paying attention to what user groups are saying, but most of its customers aren't angry, said SAP spokesman Bill Wohl.
The additional complexity of today's IT environments necessitate a higher level of support, which in turn can create cost-saving efficiencies around matters such as integration, he claimed: "While it may cost a little more, the operational returns provide customers with an ability to keep those increases pretty modest."
