iPhone 3G and the Enterprise: How To Configure, Deploy Apple's New Smartphone for Business (Part 1)

In this three-part series, we look at three areas that make up the IT side of enterprise iPhone deployment.

By Ryan Faas

CONNECTIONS
Apple
Microsoft
Fri, August 01, 2008Computerworld One of the biggest stories behind the release of the iPhone 3G -- and the iPhone 2.0 firmware update for first-generation iPhones -- was the inclusion of features designed for use in business environments. While many analysts and enterprise users have argued in recent weeks about whether the iPhone can replace Research In Motion's BlackBerry as the prevailing smart phone for business, little has been said about the tools and processes that Apple offers systems administrators to actually deploy and manage iPhones at work.

In this three-part series, I'll look at three areas that make up the IT side of enterprise iPhone deployment: the activation, configuration and deployment process; how the iPhone is managed in an Exchange environment (including tips for some early adopters); and the options for developing and deploying in-house iPhone applications.

Here I offer advice on how best to activate, configure and deploy the iPhone. Parts 2 and 3 will be posted during the next month.

ACTIVATION AND iTUNES

One of the first steps in deploying the iPhone in any environment is the activation process. This involves both the purchase and business account setup, which is done in concert with AT&T in the U.S. or with other carriers in other countries where the iPhone is sold. Working with a carrier directly makes sense for developing necessary business plans, and it's required for any business iPhone activation, whether you're from a mom-and-pop operation or a big company.

As with any GSM smart phone, activation requires associating a SIM card with a business account and a specific phone number. This is handled by the carrier, which may provide already-active SIM cards (much like the in-store activation for consumers), or you may need to activate the iPhone after inserting the SIM card and before deployment.

The specific route you take will depend on both the carrier and whether you're re-using existing SIM cards. In general, assume that you will need iTunes to activate the iPhone, particularly if you're buying more than a handful.

Note: With the iPod Touch 2.0 update, the iPod Touch can offer several of the iPhone's enterprise features, although it cannot make or receive calls and needs Wi-Fi access for any data service. The iPod Touch is also activated with iTunes.

Apple iPhone 3G

Loading...
Mobile MarketSpace
Retooling IT for a Mobile Workforce
Check out this research note from IDC for guidance. Learn more »
The Continued Evolution of Wireless Mobility
Learn about the two leading 4G technologies, the current status of deployed 4G networks, and how to manage long-term 4G costs Learn more »
Thinking About Deploying Mobile Broadband?
Explore lessons and best practices experienced by companies that have deployed mobile broadband to their workforce. Learn more »
Improving Healthcare Delivery with Role-Enabled Communications
Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved healthcare delivery requires far more than UC; it requires role-enabled communications. Learn more »
Mobility Enables True Unified Communications
Deploying UC in conjunction with a mobility solution can increase employee productivity and improve customer service enabling workers to more easily collaborate from disparate locations. Learn more »
Making Consumer TwoFactor Authentication Cost-Effective
Offering your customers the security of two-factor authentication can help you boost your online business. Learn more »
Solve Five Key IT Security Challenges
Get a high level of security with minimal user impact. Learn more »
 
SPONSORED LINKS
 

Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments

Mobile Security: The Essential Ingredient for Today's Enterprise

White Paper: Legacy Tools: Not Built for the Helpdesk

Learn how to maximize the mobile web opportunity

Upgrading to VMware vSphere with vWire

Maximizing website Return on Information with high-quality search

See how AT&T can help protect your network.

Webcast: Unleashing the Power of Customer Data

White Paper: Improve Agility with Operational Responsiveness

Taking a Seat at the Executive Table: The Reality of Virtualization

White Paper: Next Generation Remote Infrastructure Management

Keeping Your Members Safe from Online Scams and Predators

The Total Economic Impact of Network Security Intrusion Prevention

Generation Remote Infrastructure Management - Changing the Paradigm

Cloud-Based Email Management: Opinion Shifts In Favor

eBook: How Can You Make Your People Productive Anywhere?

Achieving Business Agility with Application Grid

Taking the Service Desk to the Next Level

Learn about The Information Technology Infrastructure Library.

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

4G Revisited. The Continued Evolution of Wireless Mobility.

White Paper: 5 Best Practices for Smartphone Support

Five-Step Mobility Management Plan

White Paper: Visibility and the New Normal of Mobile Work

Return on Information: Google Enterprise Search pays you back

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths

White Paper: Managed Security for a Not-So-Secure World

Global Research: CIOs Weigh In On Virtualization

5 Key Virtualization Management Challenges

Secure Email and Web-Based Communication from Evolving Attacks

WagerWorks Takes Fraudsters Out of the Game using iovation

Seven Design Requirements for Web 2.0 Threat Protection

Increase UPS efficiency without sacrificing protection.

Learn how advanced forecasting tools can deliver significant business results for global corporations.

Lower IT Costs with Oracle Database 11g Release 2

Ready to virtualize tier one applications? Check your virtualization maturity.

Seven Ways ITIL Can Help You in an Economic Downturn

Tips for successful virtualization management.

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

 
 
RESOURCE CENTER