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9/16/2008 4:59:36 PM
Small startups such as Providio are focused on delivering offshore services to small to midsize enterprises that have little or no outsourcing ...
Security Breaches and Fraud: Managing a Trust-Damaging Event8/27/2008 4:17:58 PM
How a credit card company or a card issuer manages a trust-damaging event, such as fraud, can have a major impact on long-term customer ...
Web 2.0: Companies Gain Competitive Edge with Social Networking Tools8/11/2008 2:23:53 PM
Facebook-like apps and other Web 2.0 tools are gaining a foothold within corporate walls, and these social networking tools are boosting companies' ...
How Technology Fixed London's Traffic Woes8/11/2008 1:57:36 AM
In 1903, 10 years before Henry Ford began mass-producing automobiles, traffic traveled through central London at a sedate 12 mph, with horses ...
Notes from a CIO Who Crossed the Digital Divide8/11/2008 1:57:36 AM
The digital divide has been a public issue for nearly a decade, but the gap appears to be widening. We are quickly becoming a society of digital ...
My Company Has Had a Data Breach. What Do I Do?8/7/2008 4:05:03 PM
Measures that can help preserve your company's reputation in the event of a data breach can also be a competitive differentiator. They can even ...
Reader Feedback on May 1 Issue of CIO Magazine: Layoffs7/21/2008 3:38:06 PM
The "blame senior management" angle is old, not to mention intellectually lazy ["Cogs in the Machine," CIO Confidential, May 1, 2001]. If there ...
CIOs Take Back Control of Enterprise Projects from Consultants7/8/2008 6:28:01 PM
Jerry Hale is giving the cold shoulder to the big consultancies that want to help him run his most important software projects. "I refuse to turn ...
10/30/2008 1:28:03 AM
Computerworld
Looking to build a new call center to handle phone and online customer contacts? Sure, you could do it in popular big cities such as Dallas ...
Wired Medicine: Coincidence? We Think Not10/30/2008 1:27:31 AM
Computerworld
The nation's "100 most wired" hospitals and health care systems are more than just IT-savvy. They also seem to be more efficient. A study by ...
Research Roundup: Around the World In 60 Seconds10/30/2008 1:27:31 AM
Computerworld
E-mail addiction: 42% of workers check their business e-mail while on vacation. (Gartner Inc., Stamford, Conn.) Three out of four companies will ...
Counting Is King10/30/2008 1:27:26 AM
Computerworld
My high school journalism teacher surprised us one day with a visit from the head of Boston's Associated Press bureau. The lesson we learned that ...