Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Public Council Teleconference: Application Rationalization — Hidden Costs and Smart Decisions
November 17 at 11:00 am US/Eastern (GMT-5)
Join Honorio Padrón, of The Hackett Group, who will share the drivers for companies to tackle application rationalization and the results of research that define the hidden cost of complexity. Additionally, we will discuss key decision milestones—to start or not, holding the course steady and fulfilling expectations.
Virtual Desktop Cost-Benefit Analysis — Michael Jacobs, Catlin Group
The analysis contained in this presentation measures the cost of everything from the machines and licenses to the infrastructure for virtual vs. traditional desktop environments.
Honor your best senior team members - Apply for the CIO Ones to Watch Award
Get well-earned public recognition for your top up-and-coming team members, your IT organization and your enterprise. Award winners will be announced, publicized and feted in May 2010, great timing to help attract new IT recruits to your company.
Learn more about the CIO Executive Council »
Indian Outsourcer Launches Skills Program At Kenya BPO
An Indian call and contact center has launched the LiveBean Scholarship Program for contact center professionals in Kenya.
August 25, 2008 — IDG News Service —
An Indian call and contact center has launched the LiveBean Scholarship Program for contact center professionals in Kenya.
The scholarship program will be rolled out in phases and will provide skills in operations management, people management, customer relationship management and strategic business essentials, said Mahesh Punia, CEO of LiveBean Consulting.
The Kenya Business Process Outsourcing (BPO) Society and AITEC Africa will administer the scholarship.
"The LiveBean team has a track record of revamping the customer services functions for some leading organizations and setting up highly successful customer contact centers in India, Singapore, Indonesia, Malaysia, Sri Lanka and Europe," said Joseph Ochola, an executive officer at the Kenya BPO society.
In a brief to members, Ochola noted that LiveBean has experience in mergers and acquisitions and strategic alliances for specific business units, such as contact centers.
"We know that the program is an internationally recognized certification, and we are glad to have it in Kenya," said Gilda Odera, chairperson of the Kenya BPO Society. "I have no doubt that the course is an intensive and globally recognized and certified course."
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