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CIO Executive Council

A Peer-Advisory Service and Professional Association for CIOs

Webcast: In the Google Apps Cloud: How to Achieve Your Business Objectives

Dec 3rd, '09, 1 - 2 pm US/Eastern (GMT-5)

Join Council member Brent Hoag, Director, Global IT, at JohnsonDiversey, as he discusses the adoption of Google Apps which has helped meet four corporate goals; sustainability, simplification, increased employee productivity and global collaboration.

Webcast: Collaboration Initiatives: Benchmarks & Best Practices

Dec 15th, '09, 4 - 5 pm US/Eastern (GMT-5)

Join Council members Ruth Thorpe, VP & CIO at the U.S. Pharmaceutical Operations of Sanofi-Aventis, and Gary Kuyper, CIO at Bethany Christian Services, as they speak about their collaboration initiatives and experiences in how and why they chose the social networking and collaboration tools they are using and their business goals for collaboration, and facing culture change challenges.

Data Overview: Collaboration Initiatives Field Guide: Benchmarks & Best Practices

This appendix to the Council Field Guide provides an analysis which discusses benchmarks for collaboration IT implementation costs, adoption rates and payoffs. The overview identifies top IT and business goals and satisfaction rates for collaboration initiatives as well as best practices and lessons learned for implementing collaboration IT.

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Top 23 Technology Frustrations (for today anyway)

From Microsoft's best efforts at "innovation" to little"perks" of Apple's customer care, to spam and cloud computing, these everyday irritations can really set you off.

Seven Wonders of Microsoft 'Innovation'

7. Microsoft Live Search: Isn't it wonderful that they have to pay you to use it?

6. & 5. (tie). Windows Genuine Advantage and Microsoft Product Activation: Isn't it wonderful that Microsoft makes sure you have the quality that only its official products can bring?

4. & 3. (tie). Microsoft Service Packs and Patch Tuesday: Isn't it wonderful that Microsoft is so assiduous about fixing the defects that its official products actually do bring you?

2. Security updates that won't install despite many attempts: Isn't it wonderful that Microsoft seems to possess such passion for my potential?

1. Untimely abandonment of support for slightly aged products: Isn't it wonderful that cars that can rust will last longer than Microsoft products that can't?

Five Insanely Great Things About Apple's Approach to 'Customer Service'

5. PR people and tech support mailboxes whose cynical motto is "No comment" or "We'll get back to you": We're still waiting. Kind of like early 3G iPhone customers with connection problems.

4. Genius Bars with smug fanboys instead of geniuses: Attitude? You got a problem with that?

3. Steve Jobs's clever cultivation of sycophantic reporters: Ever see a negative review of a new Apple product the day it comes out? Unfailing cheerleaders get the products first.

2. Nonremovable batteries: Why should you have to bother with the arduous task of replacing a battery when Apple employees are happy to do it for you for a sizable fee?

1. "One more thing": Nope, it's not just another overpriced, overhyped product. It's a way of life!