Google has finally solved a problem that kept recent subscribers to its Apps suite from accessing their new Gmail accounts.

The problem struck on Friday evening, causing a delay in activating the Gmail service for end-users in newly created Apps accounts.

Google acknowledged the problem on Monday and later said it would have the issue resolved by Tuesday at 3 p.m. Eastern Time.

By Tuesday afternoon, Google had started fixing affected domains, but the work wasn't completed until more than a day later, at around 9 p.m. on Wednesday.

"The problem with the Mail service should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority

at Google, and we are making continuous improvements to make our systems better," a Google representative said on the official Google Apps discussion forum on Wednesday evening.

On Tuesday, a Google spokesman said in an interview that after an organization completes the process to transfer its domain to Apps, it typically takes about 48 hours for its end-users' Gmail accounts to turn on.

However, for accounts created since around late Friday evening, the activation process took longer due to a Google glitch that slowed down the DNS (Domain Name System) propagation process, he said.

Ron Goodwyne, who runs IT services provider company Affordable IT Guy with his wife in Charleston, South Carolina, had just set up Google Apps for a client on Friday when the bug arose.

Of his client's 10 users, five were affected. Two of them finally gained access to Gmail during the day Wednesday, and the others at some point overnight, he said in a phone interview.

"That was the first time I'd ever seen that happen with Google Apps, and I became rather frantic," said Goodwyne, who has set up Apps for 15 or 20 other clients.

In his experience, users gain access to Gmail within hours of completing the setup process. Only once did a client have to wait a day, he said.

With this incident, the affected users went between four and five days without access to Gmail. "The client was pretty frustrated. It's a business that's heavily dependent on e-mail," Goodwyne said.

If the problem had lasted until Friday, he would have reverted the accounts back to their previous e-mail provider.

While the problem itself was frustrating, what made it worse for Goodwyne was what he perceived as very poor and slow communication from Google about the problem, its causes and estimated solution time.