New CRM Company Bets on Mac

By Chris Kanaracus

Mon, November 03, 2008 — IDG News Service —

A startup called Ntractive believes so strongly in the growth of Macintosh use among businesses that it has based its CRM (customer relationship management) product on Apple technologies.

Elements SBM 1.0 is a "hybrid Web application" for systems running Mac OS X. While largely oriented around CRM, the product also lumps in features like project management and messaging. Ntractive used Apple's open-source WebKit framework to create the software.

Users' information is stored in Ntractive's data center and accessed over the Web, but the application's custom browser can use desktop and operating system resources for better performance, according to Ntractive.

Ntractive's product is not the first Mac-centric CRM software, and on-demand vendors NetSuite and Salesforce both support Apple's Safari browser, but the company could be entering the market at an opportune time.

Apple's share of the business computing market is still tiny in comparison to Microsoft, but organizations like the Enterprise Desktop Alliance, a vendor group trying to spur Mac adoption within companies, are trying to change that.

And other predictions have it that Apple will achieve greater business adoption in coming years, when younger Mac users enter the workforce.

Ntractive, based in Grand Forks, North Dakota, is targeting companies with between 5 and 50 employees, said Amy Indridason, who handles sales and marketing. The software costs $69.95 per user per month. Support is extra, starting at $10 per user per month. Windows support is also planned, she said.

Some participants in Ntractive's private beta had been using established CRM products like Salesforce, she said. But others were relying on basic contact management software, products like FileMaker, or a mix thereof, she said. "They're just really sick of combining stuff. They spend so much time trying to knit it all together and it doesn't work," she said.

Tony Morris, vice president of the Mormac Brokerage Agency, a financial planning firm with offices in El Paso and Dallas, Texas, is in the latter camp.

Morris said he decided to move his company over to Macs due in part to a belief they'd be more stable and last longer.

Mormac has been running "a patch quilt type of things," using a Microsoft Access database and Excel spreadsheets. Morris said he is enjoying the ability to track "basically everything," including things like employee hours, through the Elements system.

Another beta tester, North American Land Network, decided at the outset to standardize on Mac OS X, said Jared Hughes, chief operating officer. NALN is a startup online real estate listings service aimed at rural and recreational property.


Loading...
Applications MarketSpace
Practical Approaches for Securing Web Applications
Enterprises understand the importance of securing web applications to protect critical corporate and customer data. What many don't understand, is how to implement a robust process for integrating security and risk management throughout the web application software development lifecycle. Learn more »
An Executive's Guide to Web Application Security
Since so many Web sites contain vulnerabilities, hackers can leverage a relatively simple exploit to gain access to a wealth of sensitive information, such as credit card data, social security numbers and health records. It's more important than ever to examine your Web application security, assess your vulnerability and take action to protect your business. Learn more »
Web Application Vulnerabilities
Security managers may work for midsize or large organizations; they may operate from anywhere on the globe. But inevitably, they share a common goal: to better manage the risks associated with their business infrastructure. Increasingly, Web application security plays a significant role in achieving that goal. Learn more »
Using ERP To Gain Competitive Advantage in a Tough Economy
For midsize enterprises, now is the perfect time to invest in a significant IT expansion - despite the economic climate. Learn more »
Why BI is Ripe For Businesses of Any Size
Oracle's range of offerings to mid-size and emerging companies reflects its vision that BI and EPM solutions can be embraced by companies of all sizes. Learn more »
Oracle Accelerate
Ovum has been following Oracle's Accelerate program over the last couple of years because they thought it is a smart strategy for penetrating the upper mid-market. Learn more »
The New Age of ERP
Not only can small and mid-sized companies reap the renowned ERP benefits of greater agility, increased business visibility and measurable ROI. Learn more »
 
SPONSORED LINKS
 

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs

ROI of Application Delivery Controllers

White Paper: 4 Customer Service Myths

White Paper: Improve Agility with Operational Responsiveness

Removing the Barriers to IT Governance: How On-Demand Software Changes the Game

Cloud Computing--Latest Buzzword or a Glimpse of the Future?

A Balanced Approach to an Application Development Platform

Adobe® LiveCycle®solutions for intuitive user experience

10 Ways Excel Drives More Value from Your SAP Investment

What's New in SOA Suite 11g?

Unleash the Power of Java with Oracle JRockit Real Time

SOA Best Practices and Design Patterns

Application Grid: Ideal Platform for IT Consolidation

Ready to virtualize tier one applications? Check your virtualization maturity.

Learn how to provide complete Business Service Management.

Increase ROI of Your Application Portfolio

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

See how AT&T can help protect your network.

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

eZine: A Roadmap to Reducing IT Complexity

Reduce risk, gain agility. See how Progress can help your business.

What's Next for Enterprise Resource Planning?

Gartner Magic Quadrant, Application Delivery Controllers 2009

White Paper: Managed Security for a Not-So-Secure World

SharePoint - Unchecked growth of content is unsustainable.

Focus Under Pressure: Why IT Governance Becomes Mission-Critical in a Down Economy

Should Your Email Live In The Cloud? A Comparative Cost Analysis

Adobe® LiveCycle® solutions for business process automation

Architecting Business Intelligence Applications for Change: The Open Solution

Increase UPS efficiency without sacrificing protection.

Unlocking the Mainframe: Modernizing Legacy System to SOA

State of the Data Integration Market

Enhance Customer Loyalty through Higher Responsiveness

Achieving Business Agility with Application Grid

Seven Ways ITIL Can Help You in an Economic Downturn

Four steps to populate your CMDB.

"Enterprise-Proven" is the Prerequisite for Enterprise SaaS Portal Solutions

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

A Clear View Toward Virtualization

Virtualization Technology as a Business Solution

The rules of infrastructure management just changed.

 
 
RESOURCE CENTER