SOA the Logical Choice for Australian Logistics Giant
Plug and play makes Dematic's rip and replace, legacy systems history. Instead, the company turned to service-oriented architecture and ITIL.
"In the lean times ahead we need to squeeze more out of what we have," he said.
Dematic's processes have been refined over the last four years, including the introduction of ITIL's change management in the service desk, which is about 60 percent complete.
Davies said IT shops should cherry pick the parts of ITIL which are suitable for the business, or risk "drowning for little benefit".
He said the enterprise asset management software will help the company to differentiate its service offerings for smaller customers who cannot justify the cost of a full maintenance system used by large customers such as Woolworths and Myers.
The company's in-house developed software functions as the brain between a complex array of sensors and controllers that decide what technology, be it pick-to-light or RFID, will be used.
Dematic deployed the Infor suite of enterprise software, including its ERP system, asset management and financials.
