Greenpeace still hunting for truly green electronics

TECHNOLOGY
- Infrastructure
  - Network
  - Security
    - Virus
    - Intruder
    - Spyware
    - Spam
    - Theft
    - Disaster Recovery
    - Privacy
    - Regulatory Compliance
  - Client
    - Desktop
    - Laptop
    - Laptop - Macbook
    - PDA
  - Server
    - Load Balancing
  - Mobile
  - Operating Systems
    - Windows
    - Windows - Vista
    - Linux
    - Mac
    - Mac - Leopard
    - Unix
    - Other
  - Data Center
  - Virtualization
- Applications
  - SaaS
  - Cloud Computing
  - ERP
  - CRM
  - BI
  - BPM
  - KM
  - SCM
  - RFID
  - Middleware/EAI
  - Portals
    - B-to-B
    - Consumer
  - Inventory Management
  - Databases
  - Document Management
  - E-Business
  - Data Warehouse
- Development
  - Open Source
  - Eclipse
  - Java
  - .NET
  - Agile
  - Web Services
- Architecture
  - SOA
  - Enterprise Architecture
LEADERSHIP

IT DRILLDOWN

NEWSLETTERS

CIO.com updates, insights and advice on technology, management and your career.

RSS Feeds »

LEADERSHIP

CIO Executive Programs

The Leader in Face-to-Face Education for Senior Executives

Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »

CIO Executive Council

A Peer-Advisory Service and Professional Association for CIOs

Social Responsibility's Strategic Benefits

December 15, 11:30 AM - 12:30 PM US/Eastern (GMT-5)

Join Ed Granger-Happ, CIO of Save the Children, for a discussion of how creating an organization that is socially responsible improves staffing, retention, leadership development and overall corporate health.

Working With and Communicating to Your Board of Directors

January 13, 2009, 4:00 PM - 5:00 PM US/Eastern (GMT-5)

CIO panelists who will share tips and experiences working with their boards: Twila Day of SYSCO; Jeff O'Hare, West Corp.; Marc West, formerly with H&R Block.

IT's Role in Growing Mid-Market Companies

January 14, 4:00 PM - 5:00 PM ET (GMT-5)

Mid-market Council members will share their companies' stories and challenges in driving or coping with growth. Panelists represent Veterinary Pet Insurance, Medicis Pharmaceutical, and Intrax Cultural Exchange.

More / Register »

Learn more about the CIO Executive Council »

RESOURCE CENTER

buy a link »

SUBSCRIBE TO CIO

Are you involved in setting the direction for your company's IT budget or strategy?

Apply today for a FREE subscription to CIO Magazine!

Subscription Services »

Reprints »

Feature

Outsourcing Prospects for Non-Voice BPOs Good in '09

Business prospects in 2009 for non-voice providers of business process outsourcing (BPO) services are good to outstanding, according to respondents participating in an industry survey.

Leave a comment

By Computerworld Staff

November 21, 2008 — IDG News Service — Business prospects in 2009 for non-voice providers of business process outsourcing (BPO) services are good to outstanding, according to respondents participating in an industry survey. Almost 65% of respondents said 2009 prospects are excellent to outstanding, and 30 percent said prospects are good. Only five percent of respondents said 2009 business prospects are only fair, and none responded that prospects are poor.

The survey results confirm that despite the impact of the global financial crisis on business activity in major markets, providers of non-voice outsourced business process services are optimistic that their businesses will continue to grow next year. A total of 188 respondents participated in the survey, which was sent to 583 BPO executives, providing a 32 percent response rate. Eighty-four percent of respondents provide non-voice outsourced business process services.

The survey was conducted by the Business Processing Association of the Philippines (BPA/P) and Outsource2Philippines (O2P) and managed by strategic marketing communications firm TeamAsia. The complete results of the survey will be presented in a breakfast briefing December 3 for senior industry executives. The briefing is being organized by BPA/P and O2P with the support of TeamAsia, human resource solutions provider ExcelAsia, and recruitment consultant World Pacific.

Non-voice business process services include animation and graphics, back office services such as HR administration and accounting, customer care, engineering services, financial services, software development and other services and tech support. Most respondents, 91 percent, said the value-add of their services was moderate, high, or very high, indicating that most non-voice BPO services provided in the Philippines are at least reasonably sophisticated.

Delegates attending the December 3 breakfast briefing, "Going Voiceless: The State of Philippine Non-Voice BPO," will receive a detailed summary of the survey, which consisted of 20 questions ranging from current and anticipated employee base to projected revenue growth in 2009.

Information on the briefing is available at http://www.teamasia.com/events/Going_Voiceless/