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CIO Executive Council

A Peer-Advisory Service and Professional Association for CIOs

Webcast: In the Google Apps Cloud: How to Achieve Your Business Objectives

Dec 3rd, '09, 1 - 2 pm US/Eastern (GMT-5)

Join Council member Brent Hoag, Director, Global IT, at JohnsonDiversey, as he discusses the adoption of Google Apps which has helped meet four corporate goals; sustainability, simplification, increased employee productivity and global collaboration.

Webcast: Collaboration Initiatives: Benchmarks & Best Practices

Dec 15th, '09, 4 - 5 pm US/Eastern (GMT-5)

Join Council members Ruth Thorpe, VP & CIO at the U.S. Pharmaceutical Operations of Sanofi-Aventis, and Gary Kuyper, CIO at Bethany Christian Services, as they speak about their collaboration initiatives and experiences in how and why they chose the social networking and collaboration tools they are using and their business goals for collaboration, and facing culture change challenges.

Data Overview: Collaboration Initiatives Field Guide: Benchmarks & Best Practices

This appendix to the Council Field Guide provides an analysis which discusses benchmarks for collaboration IT implementation costs, adoption rates and payoffs. The overview identifies top IT and business goals and satisfaction rates for collaboration initiatives as well as best practices and lessons learned for implementing collaboration IT.

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News Feature

IBM's Rational Quality Management Portfolio Promises to Reduce IT Risk and Developer Frustration

IT managers under the gun to trim their budgets may be attracted to IBM's promise that its new software quality tools can cut costs for both development time and labor. But software developers and SQA professionals are more likely to respond to other advantages.

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By Esther Schindler

November 26, 2008 — CIO —

IBM on Tuesday announced a new suite of software quality tools, the Rational Quality Management Portfolio. The company promises the new tools will improve the software development process and, in particular, ease collaboration between business leaders and IT professionals. IBM is highlighting to managers the software testing suite's ability to reduce risk, save money and, as Scott Hebner, IBM vice president of Offering Management at IBM Rational Software explains, ensure that software is aligned with the business needs. "Rational Quality Manager is a hub to unify IT professionals with stakeholders in the organization," Hebner says.

That's the manager angle. It's a perfectly reasonable one and certainly relevant, given how many IT projects fail. (Hebner cites one statistic from The Standish Group saying 41 percent of projects don't meet their goals; you can pick your own bad-news bummer number.)

But IBM could as easily have pitched this at software developers and quality assurance professionals by emphasizing how the Rational Quality Management Portfolio can reduce day-to-day annoyances in the software development process. When I asked Hebner, "How would you describe the software to a bunch of techies over a beer?" he responded with zero hesitation, "How frustrated do you get when people are on different wavelengths?"

So let's take a look at the software from both angles. This is only one of several products IBM is releasing that is built on the company's Jazz platform, an effort by IBM Rational to simplify collaboration across the software delivery lifecycle by promoting interoperability of tools and sharing of data. IBM is also refreshing its related software testing tools, including IBM Rational Application Performance Analyzer, IBM Rational Functional Tester, IBM Rational Quality Manager Express, IBM Rational Performance Tester, IBM Rational Service Tester for SOA Quality, IBM Rational Test RealTime, IBM Rational AppScan Tester Edition, IBM Rational RequisitePro and IBM Rational Measured Capability Improvement Framework Assessments.

Also being introduced this week is IBM Rational Test Lab Manager, a Web-based tool to automate the testing process and ensure company lab resources are used effectively and efficiently. According to IBM, organizations spend nearly 40 percent of their time configuring computers to make them ready for software testing.

Hebner describes the tool suite as a collaborative hub that can help companies automate the business processes in software quality management. It does so with collaboration tools, ensuring all relevant members of the workforce are in-sync and have access to data in real-time, using a Web-based centralized test management environment. "It automates configuration and communication so you do the right tests," Hebner explains.

So what's that mean to you? For IT executives, the big concerns are reducing labor cost and inefficiencies, and ensuring that the software meets quality requirements. Hebner points out that managers also want a better understanding of their key quality metrics. "You want a better sense of where you're investing your resources," he says. (Tip for developers who intend to bang their fists on the boss' desk to insist on acquiring software quality tools: Push those risk-management buttons.)