Heartland Threatens Competitors with Legal Action After Breach

Heartland Payment Systems Inc. is warning rivals of possible legal action if they don't stop trying to lure away its customers by hinting that continuing to do business with the breached payment processor could expose companies to fines by Visa Inc. for noncompliance with the PCI data security rules.

By Jaikumar Vijayan
Wed, March 25, 2009

Computerworld — Heartland Payment Systems Inc. is warning rivals of possible legal action if they don't stop trying to lure away its customers by hinting that continuing to do business with the breached payment processor could expose companies to fines by Visa Inc. for noncompliance with the PCI data security rules.

In a message posted on Heartland's Web site on Monday, CEO Robert Carr said the company plans to sue competitors that don't "immediately" stop making what he described as "baseless and unlawful" claims related to Visa's removal of Heartland from its list of PCI-compliant service providers (download PDF).

Pointing to a statement issued by Visa on March 19, Carr tried to assure Heartland customers that the delisting action doesn't put them at risk of any financial penalties. He said that Heartland would defend its clients if claims were made against them by any of the credit card companies solely because they continued to use Heartland to process payment transactions, and that the company would reimburse them for any assessed fines that were "found to be legally enforceable."

Visa's statement said merchants or other organizations that accept Visa-branded credit and debit cards can continue to do business with Heartland without fear of fines while the payment processor works to get recertified for compliance with the PCI rules. In his message, Carr also cited a Gartner Inc. research bulletin that said there was no reason to switch payment processors just because of the delisting.

Visa dropped both Heartland and RBS WorldPay Inc., another payment processor that recently disclosed a data breach, from its PCI-compliant list on March 12. The credit card company said it would "consider" reinstating Heartland and RBS WorldPay after third-party assessors certify that they meet the requirements of the PCI rules, which are formally known as the Payment Card Industry Data Security Standard (PCI DSS).

The delisting initially raised questions about whether merchants could continue to use the two payment processors without risking possible penalties for noncompliance themselves, since Visa requires businesses to work only with service providers that have been deemed to be compliant with PCI DSS.

Carr's message noted that Heartland customers may have been approached by other payment processing companies looking to take advantage of the uncertainty. He added that Heartland has sent cease-and-desist letters to an undisclosed number of rivals over the breach-related claims they were making to its clients.

Princeton, N.J.-based Heartland reported in January that its systems had been breached during part of last year, resulting in the theft of card account numbers and other data. The disclosure sparked widespread security concerns in the payment card industry and has prompted several banks and credit unions to file lawsuits against Heartland.

Heartland, which processes more than 100 million transactions per month, has yet to say how many card numbers were compromised in the system intrusion. The company said last week that its goal is to be recertified as PCI-compliant by "no later than May."

RBS WorldPay, an Atlanta-based division of The Royal Bank of Scotland Group, disclosed in December that the personal data of about 1.5 million holders of prepaid payroll and gift cards had been compromised during an intrusion there (download PDF). It hopes to be recertified for PCI compliance by the end of next month.

Learn how your answer to this question compares to your peers by taking this quick poll. See how your peers are dealing with the challenge of ensuring a highly capable server infrastructure as technological shifts impact the application server platform.
With increasing data growth, comes increased need for data security.  The existing DLP model, with a focus on compliance/enforcement is not sufficient as the data discovery and classification capabilities are not granular enough.  Read this paper to find how you can efficiently and accurately manage your risk by rapidly inventorying and classifying your data and then developing remediation workflows that support business needs. 
This paper breaks down attack sources into four categories: external, malicious insiders, accidental insiders, and unknown.
The rapid growth of data and technology is creating challenges for organizations as this digital data is considered to be business communications and must be preserved according the same industry-specific regulations governing the retention and discovery of emails and more traditional forms of electronic communications. This paper examines the role that Data Loss Prevention ("DLP") technology can play in helping organizations address the challenges of locating information in response to electronic discovery.
This research, conducted by the Ponemon Institute, focuses on issues relating to the use of data protection solutions such as endpoint encryption and data loss prevention within the workplace.
This report, by Jon Oltsik from Enterprise Strategy Group, examines the need for a new business-centric approach to DLP in order to align business and security requirements.
As greater numbers of datacenter servers transition from the physical to the virtual world, the components of virtualization success come to the fore. What scores of organizations have discovered is that success is derived from an optimal pairing of the right software platform with the right hardware platform.
Have you been looking to hear about customer's experiences with the new VMware vCenter Site Recovery Manager product? View this webcast to learn about VMware customer, Navicure, and their experiences testing and evaluating the recovery manager, their progress in implementing it in their environment and their advice other customers considering using vCenter.
Many enterprises have discovered that the use of virtualization to support desktop workloads creates a range of significant benefits. These benefits include price efficiencies, improved IT management and greater agility and choice for end users.

This VMware sponsored webcast with IDC will provide both quantitative measurement of the business value -- defined as the expected ROI -- and qualitative analysis associated with the use of VMware View™. IDC will also provide an analysis of the View Composer and ThinApp™ features of VMware View, including the business value of these solutions and an overview of how they work.

Attend this webcast to learn about:
- Challenges and barriers that might impede the adoption of desktop virtualization
- Navigating roadblocks to facilitate a strategic implementation
- Optimizing qualitative and quantitative benefits to IT and your business
VMware recently announced VMware vFabric™ Data Director, a new database deployment and operations platform that enables enterprise IT organizations to offer database as a private cloud service. Built on top of VMware vSphere 5, vFabric Data Director enables IT organizations to ontrol database sprawl through automation and consistent policy enforcement and accelerate application development cycles with self-service database management. Attend this webcast to learn how vFabric Data Director can help you build database-as-a-service in your datacenter.
A simple, cost-effective disaster-recovery solution for virtual environments is high on the agenda for IT organizations as they virtualize more business-critical applications with VMware. VMware vCenter™ Site Recovery Manager-the market-leading disaster-recovery product-ensures the simplest and most reliable disaster protection for all virtualized applications. VMware vCenter Site Recovery Manager provides centralized management of recovery plans, enables nondisruptive testing and automates site-failover processes.
Traditional disaster recovery solutions are often too expensive, complex and unreliable to meet business requirements. As a result, IT departments are hesitant to expand disaster protection beyond their most critical applications, largely because they are uncertain whether the quality of the protection is really worth its cost. VMware vCenter™ Site Recovery Manager 5 is the market-leading disaster recovery product that addresses this situation for organizations of all kinds. It complements VMware vSphere to ensure the simplest and most reliable disaster protection for all virtualized applications.
Newsletter Sign-Up »

Receive the latest news test, reviews and trends on your favorite technology topics

Choose a newsletter
  1. View all Newsletters | Privacy Policy
Resource Center