Offshore Outsourcing Decision Reversed, Jobs Return to U.S.
Student loan provider Sallie Mae Inc. last week announced that it will return its offshore operations to the U.S., along with about 2,000 IT, call center and operations support jobs.
Mon, April 13, 2009
Computerworld — Student loan provider Sallie Mae Inc. last week announced that it will return its offshore operations to the U.S., along with about 2,000 IT, call center and operations support jobs.
Reston, Va.-based Sallie Mae said it expects to complete the reverse-offshoring move within 18 months.
"The current economic environment has caused our communities to struggle with job losses," CEO Albert Lord said as part of the announcement. "They need jobs, and we will put 2,000 of them into U.S. facilities as soon as we possibly can."
Sallie Mae shifted work to India, the Philippines and Mexico in late 2007 and early 2008. According to various media reports, Lord said the return to the U.S. would increase annual costs by $35 million at the lender, which is fighting student loan changes proposed by President Barack Obama.
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