Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Public Council Teleconference: Application Rationalization — Hidden Costs and Smart Decisions
November 17 at 11:00 am US/Eastern (GMT-5)
Join Honorio Padrón, of The Hackett Group, who will share the drivers for companies to tackle application rationalization and the results of research that define the hidden cost of complexity. Additionally, we will discuss key decision milestones—to start or not, holding the course steady and fulfilling expectations.
Virtual Desktop Cost-Benefit Analysis — Michael Jacobs, Catlin Group
The analysis contained in this presentation measures the cost of everything from the machines and licenses to the infrastructure for virtual vs. traditional desktop environments.
Honor your best senior team members - Apply for the CIO Ones to Watch Award
Get well-earned public recognition for your top up-and-coming team members, your IT organization and your enterprise. Award winners will be announced, publicized and feted in May 2010, great timing to help attract new IT recruits to your company.
Learn more about the CIO Executive Council »May 07, 2009 — CIO —
Failure happens. Despite the popularity of that macho business slogan, sometimes failure actually is an option. Certainly not one we would choose. But one that chooses us.
So how do we count the many ways to fail? There are failures of leadership and strategic thinking gone awry. There are failures of communication, leading people to bad decisions or mistaken assumptions. There are failures of business models that no one could foresee or forestall.
But the real test for CIOs these days is not merely surviving failure but gaining wisdom from its intrinsic lessons. Unfortunately for us all, the current economy probably has many more such assignments to dole out.
Our cover story this issue is all about extracting value from failure—even in a culture that glorifies winning at all costs.
"It takes both courage and some political capital to stand up and say, 'We've made a mistake,'" says CIO Don Goldstein of $5 billion CB Richard Ellis, a commercial real estate services company. In describing the wrenching decisions that CIOs must sometimes make to halt wayward IT projects, he notes, "You make commitments. The last thing you want to do is not live up to them."
As you read the searingly honest accounts of these lessons-learned-under-fire, you may recognize familiar scenarios from your own career. Like the time you picked a project leader who alienated the senior business team, as CIO Chris Barron of CPS Energy did. Or the time a major network outage showed just how far past its limits you'd pushed existing infrastructure, as CIO John Halamka of Beth Israel Deaconess Medical Center did.
Yet the resiliency that failure builds can be a definite plus on an executive résumé—the mark of a leader able to handle adversity. That's happening in real-time for CIO Rob Fort of Virgin Megastores North America, as the company closes all its U.S. music stores and Fort manages the shutdown. "I have the desire to do this with integrity," he says.
Indeed, integrity is never in short supply with our readers. We are especially grateful to the CIOs who so generously shared some of their most difficult personal and professional hurdles with us for this story.
As CIO Twila Day of Sysco so aptly puts it: "You learn more when something goes wrong than when everything goes right."
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