EMC Addresses SAN Configuration Problems
EMC on Tuesday announced Storage Configuration Advisor (SCA), a hardware-software combination designed to alert IT managers to configuration errors in storage-area networks (SANs).
SCA includes dashboards that rank policy breaches by severity. Gray said this helps IT managers see which applications are affected by policy breaches, and which breaches are affecting the most important services.
"Having that end to end view of IT services, that cuts across the data centre, will enable them to drive more efficiency so that they can increase service levels while decreasing costs," Gray said.
He added IT staff working on back- end infrastructure do not always understand how problems in their area affect business services. At the same time, he said, service desk staff don't necessarily have a good view of what is occurring, why it is occurring or when it's going to be fixed.
"They just get a call from an end user saying, 'Hey, I'm having a problem, my application's either down or its' running slow, can you help me?'"
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