How to Write an Information Security Policy
An Information Security Policy is the cornerstone of an Information Security Program. It should reflect the organization's objectives for security and the agreed upon management strategy for securing information.
For example, information technology operations policy should require only information technology department head approval as long as it is consistent with the global security policy, and only increases the management commitment to consistent security strategy overall. It would presumably include such directives as "only authorized administrators should be provided access capable of implementing operating system configuration changes" and "passwords for generic IDs should be accessed only in the context of authorized change control processes." Another type of sub-policy may involve people in different departments engaged in some unusual activity that is nevertheless subject to similar security controls, such as outsourcing information processing, or encrypting email communications.
On the other hand, subject-specific policies that apply to all users should not be cause to draft new policies, but should be added as sections in the global policy. Multiple policies containing organization-wide mandates should be discouraged because multiple policy sources make it more difficult to accomplish a consistent level of security awareness for the any given individual user. It is hard enough to establish policy-awareness programs that reach all in the intended community, without having to clarify why multiple policy documents were created when one would do. For example, new organization-wide restrictions on Internet access need not be cause to create a new "Internet Access" policy. Rather, an "Internet Access" section can be added to the global security policy. Another caveat for the security professional using the sub-policy approach is to make sure sub-policies do not repeat what is in the global policy, and at the same time are consistent with it. Repetition must be prohibited as it would allow policy documents to get out of sync as they individually evolve. Rather, the sub-documents should refer back to the global document and the two documents should be linked in a manner convenient for the reader.
Even while giving sub-policies due respect, wherever there is an information security directive that can be interpreted in multiple ways without jeopardizing the organization's commitment to information security goals, a security professional should hesitate to include it in any policy. Policy should be reserved for mandates. Alternative implementation strategies can be stated as a responsibility, standard, process, procedure, or guideline. This allows for innovation and flexibility at the department level while still maintaining firm security objectives at the policy level.
This does not mean that the associated information protection goals should be removed from the Information Security Program. It just means that not all security strategy can be documented at the policy level of executive mandate. As the Information Security Program matures, the policy can be updated, but policy updates should not be necessary to gain incremental improvements in security. Additional consensus may be continuously improved using other types of Information Security Program documents.
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