Can You Manage an IPhone Like a BlackBerry?

Users love the iPhone, but IT does not. The biggest complaints: The iPhone can't be managed for security and access policies like a BlackBerry can.

By Doug Dineley

Tue, June 23, 2009InfoWorld Users love the iPhone, but IT does not. The biggest complaints: The iPhone can't be managed for security and access policies like a BlackBerry can. Businesses can buy a BlackBerry Enterprise Server or Motorola Good for Enterprise server to manage user profiles over the air, ensuring that users conform to password policies, encryption policies, app-installation restrictions, and so on, as well as have their e-mail, VPN, and other settings preconfigured to reduce hands-on deployment effort.

BlackBerry Bible: Everything You Need to Know About Your RIM Smartphone
Slideshow: Forget iPhone 3G S: Eight Great New iPhone Alternatives

For some time now, Apple's offered its free iPhone Configuration Utility for Windows and Mac that lets IT set up and install configuration profiles on iPhones in BlackBerry-like breadth. But it doesn't provide the over-the-air reach, the granularity of control, or the visibility that BlackBerry Enterprise Server offers. Lacking these key needs of larger businesses, iPhone Configuration Utility has been dismissed as a toy application.

[ InfoWorld Test Center's first look: What iPhone 3.0 brings to business -- and what it misses. | Should you upgrade to iPhone 3.0 S or just get an iPhone 3G S? Tom Yager investigates. ]

But last week, Apple shipped the iPhone 3.0 OS that adds improved support for Microsoft Exchange ActiveSync policies, and it made available the 2.0 version of its iPhone Configuration Utility, with significant new management and security capabilities. Can IT now manage the iPhone in the manner of the BlackBerry and Windows Mobile device?

To answer that question, the InfoWorld Test Center has been testing both the version 2.0 iPhone Configuration Utility and Exchange ActiveSync as approaches to managing iPhones to see how well they really work, and what types of IT and businesses can effectively use them -- and which cannot.

The short answer: Each tool has important capabilities that the other lacks. For managing our fleet of iPhones (and iPod Touches), we'd prefer to use them in combination. For shops not running Exchange, managing iPhones with the iPhone Configuration Utility alone has one critical drawback: Should the phone be lost or stolen, an administrator cannot initiate a remote wipe of the phone's data, or receive confirmation that a remote wipe occurred. But we found that managing iPhones via Exchange is no substitute for using the iPhone Configuration Utility.

iPhone Configuration Utility 2.0: Powerful but not scalable Apple's free iPhone Configuration Utility, boosted to a 2.0 version when iPhone 3.0 OS was released, has a rich array of policy controls that give IT great authority over iPhones and iPod Touches. The UI is easy to use, with various capabilities broken into "payload" sets that you switch among and configure for a given configuration profile. And they really do work, strictly enforcing their rules on the client devices.

Software

Loading...
Security MarketSpace
Practical Approaches for Securing Web Applications
Enterprises understand the importance of securing web applications to protect critical corporate and customer data. What many don't understand, is how to implement a robust process for integrating security and risk management throughout the web application software development lifecycle. Learn more »
An Executive's Guide to Web Application Security
Since so many Web sites contain vulnerabilities, hackers can leverage a relatively simple exploit to gain access to a wealth of sensitive information, such as credit card data, social security numbers and health records. It's more important than ever to examine your Web application security, assess your vulnerability and take action to protect your business. Learn more »
Web Application Vulnerabilities
Security managers may work for midsize or large organizations; they may operate from anywhere on the globe. But inevitably, they share a common goal: to better manage the risks associated with their business infrastructure. Increasingly, Web application security plays a significant role in achieving that goal. Learn more »
Retooling IT for a Mobile Workforce
Check out this research note from IDC for guidance. Learn more »
Today's Risky Data Environment
This paper explains how an IT and security service provider can provide a practical, manageable and reliable solution. Learn more »
Business Continuity - Are You Always Open for Business?
This Oracle business brief explains how mid-sized can improve performance by creating an IT infrastructure that makes working faster, easier and more effective. Learn more »
 
SPONSORED LINKS
 

Making Consumer Two-Factor Authentication Simple and Cost-Effective

Mining the Cloud to Ease the Enterprise Compliance Burden

Solve Five Key IT Security Challenges with Cloud-Based Authentication

White Paper: Managed Security for a Not-So-Secure World

Secure Email and Web-Based Communication from Evolving Attacks

WagerWorks Takes Fraudsters Out of the Game using iovation

White Paper: A Security Blueprint Delivered From within the Network

Return on Information: Google Enterprise Search pays you back

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths

White Paper: Improve Agility with Operational Responsiveness

White Paper: Legacy Tools: Not Built for the Helpdesk

Taking a Seat at the Executive Table: The Reality of Virtualization

White Paper: Next Generation Remote Infrastructure Management

Seven Design Requirements for Web 2.0 Threat Protection

Increase UPS efficiency without sacrificing protection.

Learn how advanced forecasting tools can deliver significant business results for global corporations.

Lower IT Costs with Oracle Database 11g Release 2

White Paper: Visibility and the New Normal of Mobile Work

Taking the Service Desk to the Next Level

Learn about The Information Technology Infrastructure Library.

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

Top Five CIO Challenges

Authentication as a Service by Forrester Research

Cloud-Based Authentication for Next-Generation Extranets

Mobile Security: The Essential Ingredient for Today's Enterprise

IDC White Paper: CCM for IT Compliance and Risk Management

Keeping Your Members Safe from Online Scams and Predators

Learn about the growing threat of insider data theft.

Upgrading to VMware vSphere with vWire

Maximizing website Return on Information with high-quality search

See how AT&T can help protect your network.

Webcast: Unleashing the Power of Customer Data

White Paper: 5 Best Practices for Smartphone Support

Global Research: CIOs Weigh In On Virtualization

5 Key Virtualization Management Challenges

The Total Economic Impact of Network Security Intrusion Prevention

Generation Remote Infrastructure Management - Changing the Paradigm

Cloud-Based Email Management: Opinion Shifts In Favor

eBook: How Can You Make Your People Productive Anywhere?

Achieving Business Agility with Application Grid

Ready to virtualize tier one applications? Check your virtualization maturity.

Seven Ways ITIL Can Help You in an Economic Downturn

Tips for successful virtualization management.

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Streamline IT Costs. Boost Performance with WAN Optimization.

 
 
RESOURCE CENTER