The Cost (and Payoff) of Investing in Social Media

Twitter grew 3,000 percent in April. Facebook hosted 61.2 million visitors in March. LinkedIn counts 20 million users worldwide.

By Lydia Dishman

PAGE 2

Twitter: To Tweet or Not to Tweet

Granger says she used to advise companies to start with a blog, but now suggests getting on Twitter first. She also advocates engaging in conversation. Connecting with a business owner on Twitter "produces the necessary personal touch so many clients and customers prefer," she says, and offers a time management tip for those tweeting entrepreneurs. "[Free] mobile tools such as Tweetie and Tweetdeck can make it a lot easier to keep up with the ongoing conversation," Granger says. That way, a company announcement of a new product or promotion could be tweeted with a link back to details on the company's blog or website, all while standing in a latte line.

The rapid-fire conversations on Twitter have the added bonus of giving entrepreneurs who've built a network, "instant answers to questions, feedback on brand elements, product ideas, etc.," Colvin says.

YouTube: Be a Star

Another way to capitalize on the fast pace of social media is by posting videos on YouTube. With a little creativity and relatively low overhead (Flip video cameras can be had for as little as $100) uploading a short clip can be a rapid way to test the market. "Release freebies to capture a niche. Then find the demand and create the product," says Steven Weathers, who documents his adventures in China on YouTube.

As founder of American English Circle, and producer and host of Foreigner Perspective, Weathers uses videos to help the Chinese learn English and to give Westerners a glimpse of life in Asia. By hiring students he spends around $10 per finished minute of video, less if he tapes himself.

To learn how to create good content Weathers suggests watching some viral videos. The payoff? "You will reach a wider audience than with network TV," says Weathers.

LinkedIn: Business Networking Made Easier

A glowing recommendation is a gold star for any type of business, so why not collect and post them for all to see? It's easily done on LinkedIn. Creating a profile allows an entrepreneur to create an online career history, then to connect with others they've worked with. Obtaining a recommendation from a former colleague or existing client may help sway a potential investor or customer.

Additionally, Kimberly LeRiche of JK Virtual Office Resources says, "LinkedIn provides the opportunity to connect with others who are also looking to create partnerships or to collaborate." LeRiche also notes that LinkedIn has incorporated additional social networking capabilities such as special interest groups and open discussion threads. Digests from these groups can be delivered by e-mail to scan or read in-depth, depending on interest in the topic and how much time there is on hand.


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