How Social Networks Bloom in the Enterprise
Council-member CIOs rely on employee word of mouth, user direction and new attitudes on control to drive Web. 2.0 momentum.
Rick Meuser, Director, IT, Silgan Plastics
Use word of mouthWe snuck social networking into our enterprise, rolling out Microsoft Office Communicator to all 1,100 employees without fanfare to see who would pick it up. It certainly helped that the product fully integrated with our e-mail, but it only took a few months for almost half of our business users to embrace the technology for keeping in touch with their teams. Since they discovered the benefits on their own, people were enthusiastic about sharing their success, and those who weren't using it yet saw the advantages in daily use all around them.
Our IT group stepped forward then with official internal marketing and communication to leverage that momentum. We also took advantage of those who were driving that adoption to test the MS SharePoint MySites that will replace our intranet and make it easier to find experts spread across the country. Since these are the people who are familiar with public social networking sites, it was simple for them to set up their skill and responsibility profiles, and we're sure they will broadcast the benefits.
Drew Martin, Senior VP and CIO, Sony Electronics
Let users inform the experienceSony employees are embracing social networking technologies across every working style and generation, but as a consumer products company, we knew it was important to bring these solutions to our customers as well. Our forays into the public Web 2.0 world, however, came with critical lessons.
We initially conceived our public blog to be a two-way means of communication, but we were quickly overwhelmed by comments voicing opinions and seeking answers about our products. We have fundamentally changed how we approach that space: The blog is now complimented with a community for users to interact with us or with each other. Interest in this from our business groups then drove us to choose a platform to create segment-specific communities.
It also became obvious that we are no longer in a world where if you build a terrific site, customers will come to you; now you have to fish where the fish are. For us, that means establishing a presence on everything from YouTube to Flickr, and even exploring the uses of virtual-world environments, which we're bringing to the commercial side with virtual trade shows.
Athelene Gieseman, CIO, Stinson Morrison Hecker
Learn how to relinquish controlWeb 2.0 requires that you turn over the experience to the end user. That's not normal, nor is it comfortable, for IT departments. Even with confidentiality at top of mind, many of our attorneys were excited to use these tools for business. It was disconcerting to find that we were in the role of business "disablers" because of security or other concerns.
