Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Webcast: In the Google Apps Cloud: How to Achieve Your Business Objectives
Dec 3rd, '09, 1 - 2 pm US/Eastern (GMT-5)
Join Council member Brent Hoag, Director, Global IT, at JohnsonDiversey, as he discusses the adoption of Google Apps which has helped meet four corporate goals; sustainability, simplification, increased employee productivity and global collaboration.
Webcast: Collaboration Initiatives: Benchmarks & Best Practices
Dec 15th, '09, 4 - 5 pm US/Eastern (GMT-5)
Join Council members Ruth Thorpe, VP & CIO at the U.S. Pharmaceutical Operations of Sanofi-Aventis, and Gary Kuyper, CIO at Bethany Christian Services, as they speak about their collaboration initiatives and experiences in how and why they chose the social networking and collaboration tools they are using and their business goals for collaboration, and facing culture change challenges.
Data Overview: Collaboration Initiatives Field Guide: Benchmarks & Best Practices
This appendix to the Council Field Guide provides an analysis which discusses benchmarks for collaboration IT implementation costs, adoption rates and payoffs. The overview identifies top IT and business goals and satisfaction rates for collaboration initiatives as well as best practices and lessons learned for implementing collaboration IT.
Learn more about the CIO Executive Council »
Download Personnel Matrix Models
Adapt this method for managing IT support resources across functional lines
June 24, 2009 — CIO Executive Council —
JM Family Enterprises services car buyers and owners through sales and financing. The IT operations support group that stands behind that service is often in fire-fighting mode, and the company needed a better way to respond rapidly and flexibly with the right resources.
IT support matrix models enable IT's support leads to view, select and assign the most appropriate support personnel from across the enterprise based on their functional associations and technical skills ratings. If a problem involves security on the network, the assigned support lead can check the functional matrix and identify personnel aligned with network systems as well as with security. The lead has the authority to pull the best-qualified people from both areas and pair them up on the problem. If the problem involves a tricky firewall issue, the lead can also consult the skills matrix to check who has a high expertise rating in firewalls.
"The concept we are striving for is 'One Management Team,'" says CTO Rajeev Ravindran, a member of the CIO Executive Council. "The matrix and the authority invested in the support leads make the concept a reality."
Download the IT support matrix model.
Adobe for Business Process Automation
Increase Customer Satisfaction and Lower TCO
Upgrading to VMware vSphere with vWire
Using ERP To Gain Competitive Advantage in a Tough Economy
Powerful Software Solutions for Midsize Companies
Oracle Business Brief
Extending Client Refresh - 11 Steps to Maximize Savings
The Last Software You'll Ever Buy? The Platform Approach to Development
Beyond Installing ITPM Software: How a global company reduced risk and successfully implemented ITPM
Informatica 9: What it means for the CIO?
The Case for Data Protection for SMBs
Enterprise Capture: Your Onramp to Business Process Automation
Time: 11:00 AM PT/2:00 PM ET
Today more than ever companies are see...
Resource Alerts
Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.
BlackBerry Bold 9700: Why It's RIM's Best BlackBerry Ever
Mobile Groups Protest Proposed Net Neutrality Rules
Information Security and Business Strategy Part 1
Cloud Computing: Which IT Projects Are Right for the Cloud?
Gartner: PC Market Crash Averted, Thanks to Netbooks
8 Tech Tools for Black Friday Deals
Will Chrome Breed Copycats? Internet Explorer OS, Anyone?
Underwhelmed By Chrome OS? That's Kinda the Point
Brin: Two Google Operating Systems May Become One
Skip the Crowds: Online Shopping Tips for Black Friday
