Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Public Council Teleconference: Application Rationalization — Hidden Costs and Smart Decisions
November 17 at 11:00 am US/Eastern (GMT-5)
Join Honorio Padrón, of The Hackett Group, who will share the drivers for companies to tackle application rationalization and the results of research that define the hidden cost of complexity. Additionally, we will discuss key decision milestones—to start or not, holding the course steady and fulfilling expectations.
Virtual Desktop Cost-Benefit Analysis — Michael Jacobs, Catlin Group
The analysis contained in this presentation measures the cost of everything from the machines and licenses to the infrastructure for virtual vs. traditional desktop environments.
Honor your best senior team members - Apply for the CIO Ones to Watch Award
Get well-earned public recognition for your top up-and-coming team members, your IT organization and your enterprise. Award winners will be announced, publicized and feted in May 2010, great timing to help attract new IT recruits to your company.
Learn more about the CIO Executive Council »
Download Personnel Matrix Models
Adapt this method for managing IT support resources across functional lines
June 24, 2009 — CIO Executive Council —
JM Family Enterprises services car buyers and owners through sales and financing. The IT operations support group that stands behind that service is often in fire-fighting mode, and the company needed a better way to respond rapidly and flexibly with the right resources.
IT support matrix models enable IT's support leads to view, select and assign the most appropriate support personnel from across the enterprise based on their functional associations and technical skills ratings. If a problem involves security on the network, the assigned support lead can check the functional matrix and identify personnel aligned with network systems as well as with security. The lead has the authority to pull the best-qualified people from both areas and pair them up on the problem. If the problem involves a tricky firewall issue, the lead can also consult the skills matrix to check who has a high expertise rating in firewalls.
"The concept we are striving for is 'One Management Team,'" says CTO Rajeev Ravindran, a member of the CIO Executive Council. "The matrix and the authority invested in the support leads make the concept a reality."
Download the IT support matrix model.
Automate Configuration Changes
Gartner's Magic Quadrant for IT Event Correlation and Analysis
Best Practice Insights: ITIL Service Operation
Improving the Value of IT to the Company
Informatica Platform and Integration Competency Centers
The CIO Calls the Shots
Beyond Installing ITPM Software: How a global company reduced risk and successfully implemented ITPM
Informatica 9: What it means for the CIO?
The Case for Data Protection for SMBs
Enterprise Capture: Your Onramp to Business Process Automation
Time: 11:00 AM PT/2:00 PM ET
Today more than ever companies are see...
Enhance SAP
The Last Software You'll Ever Buy? The CRM Platform as Development Platform
Resource Alerts
Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.
Berners-Lee's Foundation Wants the Web to Improve Life
iPhone Security: Worms, Jailbreak Exploit, No Regrets
GAO: Los Alamos National Lab's Cybersecurity Lacking
HP's 3Com Acquisition: an Inside Look
WSO2 Extending SOA Into Cloud Computing
1-in-4 Now Use Firefox to Surf the Web
DNS Problem Linked to DDoS Attacks Gets Worse
Apple Patent Filing Reignites Tablet Device Rumors
Microsoft to Reveal Details of Tool, Codenamed Velocity, That Speeds App Performance
Dell Bringing Smartphone to China, Brazil
