How BPM Brought IT and End Users Together

A BPM project did more than improve design processes for NACCO Materials Handling Group. It provided a lesson in how to work better with end users.

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By Kristin Burnham

CONNECTIONS

NACCO Materials Handling Group

Lombardi Software

PAGE 2

Since they needed to demonstrate the business value quickly, the IT and business teams agreed on an aggressive schedule, completing the project in two weeks rather than the more-typical two months. "My team was tremendously stretched, but we managed to pull through and maintained a very positive attitude to support the business," Sriram says.

Most importantly, the business benefits were significant, with a savings of $2.5 million by choosing the BPM tool over the more complex PLM system. NMHG is now able to bring products to market faster and eliminated recall costs. More BPM rollouts also followed the first wave, with one completed in May and another scheduled for completion by December.

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