Google Voice to Set Standard in Business Telephony

If you haven't heard about Google Voice, you will. If you're not excited about it, you should be. This new Internet phone service offers a number of features that will change how both businesses and consumers view voice communications.

By Michael Scalisi

Mon, June 29, 2009PC World If you haven't heard about Google Voice, you will. If you're not excited about it, you should be. This new Internet phone service offers a number of features that will change how both businesses and consumers view voice communications.

Google Voice: 5 Reasons to Use it, 5 Reasons to Think Twice
Google Begins Sending out Google Voice Invites

In a nutshell, Google Voice a front-end for all of your phones. It assigns you a new phone number which you can then use as your primary number. You then get to decide who gets routed to which of your phones, either individually or by using groups. Next, you can personalize voicemail greetings depending on the caller.

Say you're going to visit some relatives who live out to the boonies. Unfortunately, you are way out of cell range and expecting an important business call, or you need to be reachable in case of an emergency.

Traditionally, you would need to inform the calling party of your relatives' phone number. With Google Voice, you simply create an entry with your relatives' digits and specify which groups or individuals will automatically be routed to the new number. You can now relax knowing that you are reachable in case of an emergency, and your paranoid uncle can be assured that you didn't advertise his number to your questionable friends.

Let's say you meet someone at a party, and finding no good way of blowing them off, you reluctantly exchange numbers. You could set up Google Voice so that when they call, they're immediately directed to a voice mailbox with a greeting that's been personalized to say, "You seemed very nice, but I'm spineless and have no interest in dating you".

Frankly, I find checking voicemail to be mildly inconvenient. It may be because of my ADD, or perhaps my tendency to find myself in noisy environments, but I'd rather to get messages in ASCII than in audio. Not everyone in my life feels the same way I do, so I get a fair number of voicemail messages.

Google Voice can transcribe an incoming voicemail message and either e-mail or text it to you. This is fantastic for messages of your long-winded mother in law, or from colleagues you can't stand, because it lets you skim the text for important details without having to sit there listening to rambling chatter. Unfortunately, the technology isn't quite ripe yet. Instead of "meet me at Lanesplitter Pizza on San Pablo at University", you might get "meet me at lame spitter Pisa on some pebble adversity". Google acknowledges the limitations of this technology and claims to be improving it.


Loading...
Network MarketSpace
Thinking About Deploying Mobile Broadband?
Explore lessons and best practices experienced by companies that have deployed mobile broadband to their workforce. Learn more »
Increase Application Performance and User Experience
This research shifts the attention from basic load-balancing features to application delivery features. Learn more »
Gartner Magic Quadrant, Application Delivery Controllers 2009
The market for products to improve the delivery of application software over networks remains dynamic. Learn more »
McAfee's Network Security Platform IPS
McAfee's Network Security Platform IPS; the costs, benefits, flexibility, and risk elements. Learn more »
The Cost of SQL Sprawl
Learn how a new approach to SQL server consolidation can reduce server counts by 50%, lower maintenance costs by 70% and reduce administration time by 75%. Learn more »
A Bottleneck-free Infrastructure
Storage bottlenecks have a significant impact on performance and productivity. Learn more »
Application Delivery Despite Emerging Challenges
IT organizations need to choose appropriate application delivery solutions that can scale to support the emerging challenges. Learn more »
 
SPONSORED LINKS
 

ROI of Application Delivery Controllers

Upgrading to VMware vSphere with vWire

Maximizing website Return on Information with high-quality search

See how AT&T can help protect your network.

Webcast: Unleashing the Power of Customer Data

White Paper: Improve Agility with Operational Responsiveness

White Paper: Legacy Tools: Not Built for the Helpdesk

Taking a Seat at the Executive Table: The Reality of Virtualization

White Paper: Next Generation Remote Infrastructure Management

Keeping Your Members Safe from Online Scams and Predators

The Total Economic Impact of Network Security Intrusion Prevention

Generation Remote Infrastructure Management - Changing the Paradigm

Cloud-Based Email Management: Opinion Shifts In Favor

eBook: How Can You Make Your People Productive Anywhere?

Achieving Business Agility with Application Grid

Ready to virtualize tier one applications? Check your virtualization maturity.

Seven Ways ITIL Can Help You in an Economic Downturn

Tips for successful virtualization management.

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

eZine: A Roadmap to Reducing IT Complexity

Gartner Magic Quadrant, Application Delivery Controllers 2009

Return on Information: Google Enterprise Search pays you back

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths

White Paper: Managed Security for a Not-So-Secure World

White Paper: 5 Best Practices for Smartphone Support

Global Research: CIOs Weigh In On Virtualization

5 Key Virtualization Management Challenges

Secure Email and Web-Based Communication from Evolving Attacks

WagerWorks Takes Fraudsters Out of the Game using iovation

Seven Design Requirements for Web 2.0 Threat Protection

Increase UPS efficiency without sacrificing protection.

Learn how advanced forecasting tools can deliver significant business results for global corporations.

Lower IT Costs with Oracle Database 11g Release 2

White Paper: Visibility and the New Normal of Mobile Work

Taking the Service Desk to the Next Level

Learn about The Information Technology Infrastructure Library.

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

A Clear View Toward Virtualization

Virtualization Technology as a Business Solution

 
 
RESOURCE CENTER