Dell and HP Take Knocks in India Over Recycling Programs
Due to an editing error, a link in the third paragraph of the story "Dell and HP take knocks in India over recycling programs," posted Thursday, was incorrectly formatted, resulting in formatting problems in the third through seventh paragraphs. The story has been corrected on the wire, and the third through seventh paragraphs now read:
The Dell India Web site, which is likely to be the first port of call for the company's Indian customers, does not have information on take-back and recycling services, Greenpeace said on Wednesday.
Dell did not also respond appropriately when customers called up customer care in India with a request to take back and recycle their computers, a Greenpeace spokesman said. "They said the information is available online," he said.
HP, which started its recycling program for consumers as late as May this year, does not have enough collection centers in India, Greenpeace's Toxics Campaigner Abhishek Pratap said on Wednesday.
"They have 17 collection centers in nine cities, when they should be having at least a 100 centers covering all the cities in India," Pratap said.
Dell will work to improve its India web site to include a prominent link on recycling on its India web site, said Mahesh Bhalla, director and general manager for Dell's consumer business in India, on Thursday. The information is already available on the recycling pages of Dell's main site, to which there are links from the Dell India site.
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