IT Services Account Managers: Planning Globally, Acting Locally

Disenfranchisement, not centralization, is what bothers users most about dealing with IT. Account managers are a way to address that.

By George Tillmann

PAGE 3

George Tillmann is a former CIO, management consultant and the author of The Business-Oriented CIO (John Wiley & Sons, 2008). He can be reached at georgetillmann@optonline.net.
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