Palm Pre: Does it Live Up to the Hype?

In the early to mid '90s, when Palm was at the top of its game, the name "PalmPilot" was effectively synonymous with an entire class of devices: the Personal Digital Assistant. Into the late part of that decade, Palm even managed to leverage its PalmOS into the early smartphone market with the Treo line, even while the company was repeatedly bought and sold, changing hands more time than the Queen of Spades in a game of Old Maid. But at a certain point, the smartphone market kept moving on and Palm's innovation went stagnant.

By Dan Moren

PAGE 3

The headphone jack is also stuck in back of the opened slider, so beware if you have an L-shaped plug--you'll have to orient it correctly before sliding the unit open, else the slide action might knock the headphone plug loose.

Since the Pre is slightly tapered at both ends, the point at which the display slider and the rear assembly intersect when the unit is in its opened form are not quite even. Unfortunately, this is also where the volume controls reside while the unit's open, which makes using those controls annoying--and the edges of the opened unit are sharp, too.

That aspect of the Pre's construction is worth commenting on. While I didn't slice any cheese with it, I did agree with the assessment that the edges around the keyboard feel particularly sharp. You're not going to cut yourself on them, to be sure, but should you end up with the edges pressed against your skin, it's often uncomfortable. With the exception of the Center button, all of the other physical controls--the power button, volume controls, and ring/silent switch--feel loose and cheap. As a whole, the unit gives the impression of being a kid's toy. The slide action is all right, but it lacks the pleasing ka-chunk feeling of the T-Mobile G1's slider.

The phone is also clearly not designed for one-handed operation in its opened state. Given the position your hand is likely in when you slide the unit open--with the thumb pressed on the middle of the display in order to push it upwards--the screen display slides away from your hand. This means that your thumb can't reach the top of the touchscreen any more. That wouldn't be so bad if it weren't for the fact that the Pre places several controls in the top right and left corners of the display. In the end, this means that every time you slide the phone open you'll either have to change your grip so you can reach all parts of the display--which means you'll have to change it back when you want to type--or you'll have to use two hands.

And then there's the keyboard.

Keys to the kingdom

The question of physical versus virtual keyboards is one of the Mac-versus-PC debate of the smartphone niche. To hear Palm tell it, users everywhere are demanding physical keyboards. It's true that physical keyboards hold some advantages over the virtual keyboard popularized by the iPhone: the tactile feedback of actually pressing a key, for example. However, the more I used it, the more it became clear to me that the thumb keyboard will eventually be considered a kludge, a holdover, a vestigial input method--an evolutionary road not taken.

Palm

Loading...
Mobile MarketSpace
Retooling IT for a Mobile Workforce
Check out this research note from IDC for guidance. Learn more »
The Continued Evolution of Wireless Mobility
Learn about the two leading 4G technologies, the current status of deployed 4G networks, and how to manage long-term 4G costs Learn more »
Thinking About Deploying Mobile Broadband?
Explore lessons and best practices experienced by companies that have deployed mobile broadband to their workforce. Learn more »
Improving Healthcare Delivery with Role-Enabled Communications
Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved healthcare delivery requires far more than UC; it requires role-enabled communications. Learn more »
Mobility Enables True Unified Communications
Deploying UC in conjunction with a mobility solution can increase employee productivity and improve customer service enabling workers to more easily collaborate from disparate locations. Learn more »
Making Consumer TwoFactor Authentication Cost-Effective
Offering your customers the security of two-factor authentication can help you boost your online business. Learn more »
Solve Five Key IT Security Challenges
Get a high level of security with minimal user impact. Learn more »
 
SPONSORED LINKS
 

Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments

Mobile Security: The Essential Ingredient for Today's Enterprise

White Paper: Legacy Tools: Not Built for the Helpdesk

Learn how to maximize the mobile web opportunity

Upgrading to VMware vSphere with vWire

Maximizing website Return on Information with high-quality search

See how AT&T can help protect your network.

Webcast: Unleashing the Power of Customer Data

White Paper: Improve Agility with Operational Responsiveness

Taking a Seat at the Executive Table: The Reality of Virtualization

White Paper: Next Generation Remote Infrastructure Management

Keeping Your Members Safe from Online Scams and Predators

The Total Economic Impact of Network Security Intrusion Prevention

Generation Remote Infrastructure Management - Changing the Paradigm

Cloud-Based Email Management: Opinion Shifts In Favor

eBook: How Can You Make Your People Productive Anywhere?

Achieving Business Agility with Application Grid

Taking the Service Desk to the Next Level

Learn about The Information Technology Infrastructure Library.

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

4G Revisited. The Continued Evolution of Wireless Mobility.

White Paper: 5 Best Practices for Smartphone Support

Five-Step Mobility Management Plan

White Paper: Visibility and the New Normal of Mobile Work

Return on Information: Google Enterprise Search pays you back

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths

White Paper: Managed Security for a Not-So-Secure World

Global Research: CIOs Weigh In On Virtualization

5 Key Virtualization Management Challenges

Secure Email and Web-Based Communication from Evolving Attacks

WagerWorks Takes Fraudsters Out of the Game using iovation

Seven Design Requirements for Web 2.0 Threat Protection

Increase UPS efficiency without sacrificing protection.

Learn how advanced forecasting tools can deliver significant business results for global corporations.

Lower IT Costs with Oracle Database 11g Release 2

Ready to virtualize tier one applications? Check your virtualization maturity.

Seven Ways ITIL Can Help You in an Economic Downturn

Tips for successful virtualization management.

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

 
 
RESOURCE CENTER