Cisco Outage Due to Human Error

Cisco.com experienced an outage of over two hours on Tuesday due to human error.

By Jim Duffy

Wed, August 05, 2009 — Network World — Cisco.com experienced an outage of over two hours on Tuesday  due to human error.

The outage occurred at 4:53 AM and was resolved at 7:15 AM Pacific Time, Cisco said. It was due to an "inadvertent network change."

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Messages on the puck.nether.net and NANOG mailing lists stated that BGP tables on the Internet dropped a route that resolved to cisco.com – 198.133.219.0/24. Cisco could not immediately confirm that.

Cisco said it did not lose orders or experience any negative financial impact from the outage. The company said it also did not receive any reports from customers about lost business from the outage.
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