UberTwitter BlackBerry Twitter App Fiasco: Lessons Learned from "Failed" Update

Popular free BlackBerry Twitter application UberTwitter got an update to beta v4 yesterday. But along with a handful of new features and software enhancements, users also saw a crop of advertisements strewn throughout their Twitter streams for the first time. UberTwitter has since removed the ads, which angered many users. It serves as a cautionary tale for developers who hope to monetize their apps.

CONNECTIONS
RIM
UberTwitter
Thu, August 13, 2009CIO BlackBerry applications for social networking/microblogging service Twitter aren't exactly hard to come by. In the past year or so, a variety of quality Twitter apps for BlackBerry smartphones hit the Web, both free and commercial, including TweetGenius, SocialScope and UberTwitter.

UberTwitter on Twitter
UberTwitter on Twitter

(Read "Best Twitter Apps for BlackBerry, iPhone, Windows Mobile" for more options.)

The most popular BlackBerry Twitter app right now is UberTwitter, according to TwitStat, a Twitter metrics tracking service. In fact, UberTwitter beat out SocialScope and TweetGenius by a long shot, with some 1.26 percent of the total Twitter-app-user market. The app even bested longtime BlackBerry Twitter mainstay, TwitterBerry, by nearly half a percentage point.

That brings us to today's lesson: What not to do when you've got a fairly successful application in beta and you're ready to experiment with monetization methods.

This story begins just yesterday, when UberTwitter announced an upgrade to its BlackBerry application, UberTwitter beta 4. (Because UberTwitter is in "open beta," it's available to anyone who requests an invite.) The new version touts a bunch of cool new features, including like the ability to configure the app for multiple Twitter accounts, video integration via TwitVid.com, built-in bit.ly URL shortening and much more.

However, the tweaks weren't all for the better--at least from a user perspective. UberTwitter also decided to launch an advertising stream within its app. What's worse, it rolled out this change without any warning. Adding insult to injury, it didn't give users the ability to opt out, either.

As UberTwitter quickly learned through support e-mails it received, and watching angry and frustrated users vent on Twitter, this wasn't the best idea. The problem? Prior to the upgrade, users were comfortable, even happy, with UberTwitter. Naturally, they got excited in the lead up to the new version, only to be blindsided by unexpected advertisements thrown into what's usually a very private space: Their personal Twitter streams.


Advertisement in UberTwitter for BlackBerry
Advertisement in UberTwitter for BlackBerry (via CrackBerry.com)

Shortly after releasing UberTwitter beta 4 and seeing the first wave of backlash, the company explained via Twitter that it would soon be offering both free and paid versions of the application. Only the free version would feature advertisements, the company said. The paid version is expected to sell for less than $5, though it's unclear if that cost will be for an unlimited license or a one-year subscription.

This morning, UberTwitter (wisely) decided to pull the new ads from users' Twitter streams altogether--for the time being. But the damage was done.

The competition for BlackBerry users' hearts and minds in the Twitter app game is particularly intense right now. This beta-ad incident could prove to be a significant blow for UberTwitter, especially if it loses users to competitors like Social Scope or TweetGenius as a result.

mobile

Loading...
Mobile MarketSpace
Retooling IT for a Mobile Workforce
Check out this research note from IDC for guidance. Learn more »
The Continued Evolution of Wireless Mobility
Learn about the two leading 4G technologies, the current status of deployed 4G networks, and how to manage long-term 4G costs Learn more »
Thinking About Deploying Mobile Broadband?
Explore lessons and best practices experienced by companies that have deployed mobile broadband to their workforce. Learn more »
Improving Healthcare Delivery with Role-Enabled Communications
Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved healthcare delivery requires far more than UC; it requires role-enabled communications. Learn more »
Mobility Enables True Unified Communications
Deploying UC in conjunction with a mobility solution can increase employee productivity and improve customer service enabling workers to more easily collaborate from disparate locations. Learn more »
Making Consumer TwoFactor Authentication Cost-Effective
Offering your customers the security of two-factor authentication can help you boost your online business. Learn more »
Solve Five Key IT Security Challenges
Get a high level of security with minimal user impact. Learn more »
 
SPONSORED LINKS
 

Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments

Mobile Security: The Essential Ingredient for Today's Enterprise

White Paper: Legacy Tools: Not Built for the Helpdesk

Learn how to maximize the mobile web opportunity

Upgrading to VMware vSphere with vWire

Maximizing website Return on Information with high-quality search

See how AT&T can help protect your network.

Webcast: Unleashing the Power of Customer Data

White Paper: Improve Agility with Operational Responsiveness

Taking a Seat at the Executive Table: The Reality of Virtualization

White Paper: Next Generation Remote Infrastructure Management

Keeping Your Members Safe from Online Scams and Predators

The Total Economic Impact of Network Security Intrusion Prevention

Generation Remote Infrastructure Management - Changing the Paradigm

Cloud-Based Email Management: Opinion Shifts In Favor

eBook: How Can You Make Your People Productive Anywhere?

Achieving Business Agility with Application Grid

Taking the Service Desk to the Next Level

Learn about The Information Technology Infrastructure Library.

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

4G Revisited. The Continued Evolution of Wireless Mobility.

White Paper: 5 Best Practices for Smartphone Support

Five-Step Mobility Management Plan

White Paper: Visibility and the New Normal of Mobile Work

Return on Information: Google Enterprise Search pays you back

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths

White Paper: Managed Security for a Not-So-Secure World

Global Research: CIOs Weigh In On Virtualization

5 Key Virtualization Management Challenges

Secure Email and Web-Based Communication from Evolving Attacks

WagerWorks Takes Fraudsters Out of the Game using iovation

Seven Design Requirements for Web 2.0 Threat Protection

Increase UPS efficiency without sacrificing protection.

Learn how advanced forecasting tools can deliver significant business results for global corporations.

Lower IT Costs with Oracle Database 11g Release 2

Ready to virtualize tier one applications? Check your virtualization maturity.

Seven Ways ITIL Can Help You in an Economic Downturn

Tips for successful virtualization management.

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

 
 
RESOURCE CENTER