Blackberry News & Tips Newsletter
 
NEWSLETTERS
 

CIO.com updates, insights and advice on technology, management and your career.

 CIO BlackBerry News and Tips
 CIO Research and Analysis
 CIO Microsoft
 CIO Insider
 
 
 
LEADERSHIP
 
CIO Executive Programs
The Leader in Face-to-Face Education for Senior Executives

Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »

 
CIO Executive Council
A Peer-Advisory Service and Professional Association for CIOs

Public Council Teleconference: Application Rationalization — Hidden Costs and Smart Decisions

November 17 at 11:00 am US/Eastern (GMT-5)

Join Honorio Padrón, of The Hackett Group, who will share the drivers for companies to tackle application rationalization and the results of research that define the hidden cost of complexity. Additionally, we will discuss key decision milestones—to start or not, holding the course steady and fulfilling expectations.

Virtual Desktop Cost-Benefit Analysis — Michael Jacobs, Catlin Group

The analysis contained in this presentation measures the cost of everything from the machines and licenses to the infrastructure for virtual vs. traditional desktop environments.

Honor your best senior team members - Apply for the CIO Ones to Watch Award

Get well-earned public recognition for your top up-and-coming team members, your IT organization and your enterprise. Award winners will be announced, publicized and feted in May 2010, great timing to help attract new IT recruits to your company.

More / Register »

Learn more about the CIO Executive Council »



 
 
RESOURCE CENTER
 
 
 
 

Dell-Perot Deal Spells Trouble for Tier-Two Outsourcers

By combining Dell's global hardware manufacturing and sales business with Perot Systems' IT services offerings, the Dell-Perot deal puts the two companies in a better position to compete with IBM and HP and to leap ahead of tier-two outsourcing providers. It also demonstrates the importance of integrating hardware sales and services delivery for outsourcing vendors and their customers.

 

September 22, 2009CIO

The consolidating IT services market contracted a bit further on Monday with Dell's announcement that it will acquire Perot Systems for $3.9 billion.

The Texas twosome can hardly match the scale of HP or IBM on the outsourcing front—Perot brings just $2.7 billion in services revenue to the table—but the matchup is clearly made in their image. The fact that Dell paid nearly a 70 percent premium on Perot's stock price to seal the deal confirms "the value of integrating hardware and services for infrastructure management is clearly gaining momentum," says Peter Bendor-Samuel, CEO of outsourcing consultancy Everest Group, which counts both Perot and Dell among its clients. It also suggests, he adds, that the size of outsourcing/hardware companies will continue to increase in importance.

While Perot operates in some high-interest industries—most notably healthcare and government services—its footprint remains relatively small. But Dell, struggling as a hardware manufacturer at a time when infrastructure sales are slow, wants in on the outsourcing business, even if it takes several acquisitions to do it. "Perot's capabilities are focused on a few geographies and industries, which Dell will need to grow or complement with other acquisitions to attain greater scale to compete head-on with the likes of HP and IBM," says Bendor-Samuel.

[ Related: Dell Perot Deal: Big Price Tag, Small Industry Impact and FAQ: What the Dell-Perot Merger Means for the IT Industry. ]

Neither company is likely to be too worried about the competition at this point. It's more likely that Dell-Perot will make inroads on smaller deals. "Dell and Perot Systems can exert pressure in this sector, and if played right, could see their market share increase in the midmarket in both products and services," says Stan Lepeak, managing director at outsourcing consultancy EquaTerra.

As such, it's the tier-two players that will be watching the Dell-Perot deal closely. India-based providers who've been attempting to ramp up their infrastructure offerings "must continue to find ways to grow and reach meaningful scale," says Bendor-Samuel. Meanwhile, traditional IT services players who've yet to walk down the aisle with a hardware vendor—such as ACS, CSC and Atos Origin*—may be wondering how wise it was to stay single. "They will be asking themselves how they can grow in the infrastructure space to meet the increased threat posed by the integrated hardware and services offerings of IBM, HP, and now Dell," Bendor-Samuel says.

As for integration issues, Dell and Perot may have an easier go of it than most. "Good cultural alignment, close physical proximity for key leaders, and the absence of an entrenched services business at Dell—together with the obvious convergence around the value of Perot as a hardware channel for Dell and Dell as a lead generator for Perot—should make integration much faster and less painful than is the norm for deals of this scale," says Mark Robinson, EquaTerra's chief operating officer.

While Dell may be eager to keep Perot clients—and their relatively healthy profit margins—existing customers should proceed with caution (See Five Steps to Take if Your Outsourcer is Sold.) Specifically, clients should assess any impact the deal has on non-Dell hardware options, Lepeak advises.

Those most worried about the Perot deal are Dell customers working with other outsourcers. "While growing the legacy Perot Systems' client base, Dell must use caution not to alienate hardware clients who are using other service providers for outsourcing services," says Lepeak.

*Editor's Note: In an earlier version of this story, Unisys was grouped with ACS and CSC as an example of a traditional IT services provider. In fact, Unisys sells enterprise servers. We replaced Unisys with Atos Origin.

Other stories by Stephanie Overby © 2009 CXO Media Inc.
 
 
Loading...
 
WHITE PAPERS

Next Generation Remote Infrastructure Management

Read this paper to see how Genpact helps extract value from RIM engagements through its RIMnexgenSM approach.
 

Upgrading to VMware vSphere with vWire

Learn how vWire can help ensure the success of your upgrade from ESX 3.x to vSphere.
 

Explore the Common Barriers to Virtualization

Discover best practices around furthering virtualization in a secure and compliant environment.
 

Practical Approaches for Securing Web Applications

Enterprises understand the importance of securing web applications to protect critical corporate and customer data. What many don't understand, is how to implement a robust process for integrating security and risk management throughout the web application software development lifecycle.
 

An Executive's Guide to Web Application Security

Since so many Web sites contain vulnerabilities, hackers can leverage a relatively simple exploit to gain access to a wealth of sensitive information, such as credit card data, social security numbers and health records. It's more important than ever to examine your Web application security, assess your vulnerability and take action to protect your business.
 

Web Application Vulnerabilities

Security managers may work for midsize or large organizations; they may operate from anywhere on the globe. But inevitably, they share a common goal: to better manage the risks associated with their business infrastructure. Increasingly, Web application security plays a significant role in achieving that goal.
 

WEBCASTS

Smart techniques for application security: whitebox + blackbox security testing.

Whitebox & blackbox application security testing are two approaches for detecting vulnerabilities in Web-based and ...
 

Lower the Cost and Complexity of a Mobile Workforce through Automation

Lower the Cost and Complexity of a Mobile Workforce
 

Extending Client Refresh - 11 Steps to Maximize Savings

11 Steps to Maximize Savings
 

Consolidate Your Servers and Storage to Lower Costs with Oracle Database 11g

Live Webcast
Tuesday, December 8, 2009
2:00pm ET/ 11:00am PT

Oracle Database 11g and Oracle Real A...
 

The Last Software You'll Ever Buy? The Platform Approach to Development

Torn between "buy" and "build"? There is a third option that can give you the custom fit of an in-house build and t...
 

Profit from Power Savings

Cut Costs & Green Your IT Operations with PC Power Management

Find out how and why 400 organizations have d...
 

Resource Alerts

Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.

 
WHITE PAPERS
 
 
 
FEATURED SPONSORS
 
 
 
SPONSORED LINKS
 

Cloud Computing--Latest Buzzword or a Glimpse of the Future?

10 Ways Excel Drives More Value from Your SAP Investment

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

Increase UPS efficiency without sacrificing protection.

eZine: A Roadmap to Reducing IT Complexity

Reduce risk, gain agility. See how Progress can help your business.

Virtualization Technology as a Business Solution

eZine: A Roadmap to Reducing IT Complexity

World-class trading technology solutions from NYSE Technologies.

If You're Paying for Telecom, You're Paying Too Much. Contact Asentinel Today.

Trade-In your old printer and save up to $1,000 plus free recycling!

infoBOOM! - The Mid-Sized Company CIO's Exclusive Community

Live Webinar: Applying Business Analytics. Click here to learn more

Removing Barriers To Better Server Virtualization Efficiency

4G Revisited. The Continued Evolution of Wireless Mobility.

What's Next for Enterprise Resource Planning?

Maximizing website Return on Information with high-quality search

Gartner Magic Quadrant, Application Delivery Controllers 2009

Authentication as a Service by Forrester Research

Cloud-Based Authentication for Next-Generation Extranets

Top to Bottom Performance Management Excellence at the City of Chicago

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

See how AT&T can help protect your network.

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

A Clear View Toward Virtualization

Virtualization Technology as a Business Solution

The rules of infrastructure management just changed.

A Clear View Toward Virtualization

Interactive Q&A helps you discover key ways to maximize IT assets.

Ready to virtualize tier one applications? Check your virtualization maturity.

Think you can't afford a Cisco Switch? Cisco Catalyst Switches are now more affordable.

Five minute business analytics assessment. Immediate results.

The Case for Investing in Business Analytics Technology. Read white paper.

Upgrading to VMware vSphere with vWire

Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs

Return on Information: Google Enterprise Search pays you back

ROI of Application Delivery Controllers

Making Consumer Two-Factor Authentication Simple and Cost-Effective

Mining the Cloud to Ease the Enterprise Compliance Burden

Solve Five Key IT Security Challenges with Cloud-Based Authentication