Memo to RIM: BlackBerry Name Confusion Bad News for Buyers

New BlackBerry smartphones certainly won't be in short supply this upcoming holiday season; BlackBerry-maker RIM has unveiled two new devices in the last week alone. But the company's not doing customers any favors by assigning confusing product names and model-numbers to its wide array of devices.

CONNECTIONS
RIM
Verizon Wireless
Thu, October 22, 2009CIO The majority of BlackBerry smartphones shipped in the past few years carried one of Research In Motion's (RIM) crafty device "brand names" like Pearl, Curve, Bold or Storm. That's because the company wisely realized somewhere along the line that its product portfolio was rapidly outgrowing its past model-number-based smartphone-naming conventions.

image of
Will Verizon's BlackBerry Storm 9550 be the "Storm2" or "Storm 2"??

When you only sell a few different handhelds, it's acceptable--though not necessarily wise--to call one smartphone the BlackBerry 123 and another the BlackBerry 456, for example, because there simply aren't enough gadgets to cause much confusion. Especially when most of your end-customers are enterprises or organizations that buy in bulk through wireless carriers.

The problem comes in when you drastically jack up your portfolio and expand the target audience to include, say, millions of consumers--which is exactly what RIM has done since the fall of 2006, when it unveiled the BlackBerry Pearl 8100, the first consumer-oriented BlackBerry.

RIM's latest smartphones sport both brand names and somewhat-consistent model numbers, which is certainly an improvement over the previous model-number-only naming convention.

Unfortunately, it's not good enough.

Keeping track of RIM's various smartphone-wares today is a burdensome task. That's because multiple Pearls, Curves, Bolds and Storm devices exist, many with different features and meant for use on different cellular networks. What's worse, some of the different models seem to have been named with no obvious rhyme or reason.

Take, for example, the recently announced BlackBerry Storm2 9520, which was made official last week by RIM and U.K. carrier Vodafone. As suggested by its name, the Storm2 is the successor to RIM's popular, touch-screen Storm 95xx device. The original Storm came in two "flavors"--one for with a CDMA radio for use mostly in North America (Storm 9530) and one for overseas markets (Storm 9500).

Verizon Wireless is expected to announce its new Storm 2, the 9550, any day now...but recent developments suggest that Verizon might launch the device as the Storm 2, with a space. (If this is the case, Verizon clearly didn't learn anything from Apple's recent iPhone "3G S/3GS" naming debacle...)

RIM's new BlackBerry Bold, the Bold 9700, is available in two versions for use on different 3G networks, just like the Storm2 9520 and Storm 2 (?) 9550...but both versions have exactly the same name and number: BlackBerry Bold 9700.

Then take the company's Curve lineup, of which there are now three "families"--83xx, 85xx and 89xx. Each and every device in the Curve family--and there are LOTS of them--is simply called a Curve. And each has a unique model number; say 8310, 8520 and 8900. But no Curve2 or Curve 3...even though it really would'e been valuable for RIM to differentiate those particular devices, since they're all unique.


FREE CIO BlackBerry Newsletter
Get better use out of your BlackBerry and keep up-to-date on the latest developments. Sign-up »

BlackBerry

Loading...
Mobile MarketSpace
Retooling IT for a Mobile Workforce
Check out this research note from IDC for guidance. Learn more »
The Continued Evolution of Wireless Mobility
Learn about the two leading 4G technologies, the current status of deployed 4G networks, and how to manage long-term 4G costs Learn more »
Thinking About Deploying Mobile Broadband?
Explore lessons and best practices experienced by companies that have deployed mobile broadband to their workforce. Learn more »
Improving Healthcare Delivery with Role-Enabled Communications
Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved healthcare delivery requires far more than UC; it requires role-enabled communications. Learn more »
Mobility Enables True Unified Communications
Deploying UC in conjunction with a mobility solution can increase employee productivity and improve customer service enabling workers to more easily collaborate from disparate locations. Learn more »
Making Consumer TwoFactor Authentication Cost-Effective
Offering your customers the security of two-factor authentication can help you boost your online business. Learn more »
Solve Five Key IT Security Challenges
Get a high level of security with minimal user impact. Learn more »
 
SPONSORED LINKS
 

Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments

Mobile Security: The Essential Ingredient for Today's Enterprise

White Paper: Legacy Tools: Not Built for the Helpdesk

Learn how to maximize the mobile web opportunity

Upgrading to VMware vSphere with vWire

Maximizing website Return on Information with high-quality search

See how AT&T can help protect your network.

Webcast: Unleashing the Power of Customer Data

White Paper: Improve Agility with Operational Responsiveness

Taking a Seat at the Executive Table: The Reality of Virtualization

White Paper: Next Generation Remote Infrastructure Management

Keeping Your Members Safe from Online Scams and Predators

The Total Economic Impact of Network Security Intrusion Prevention

Generation Remote Infrastructure Management - Changing the Paradigm

Cloud-Based Email Management: Opinion Shifts In Favor

eBook: How Can You Make Your People Productive Anywhere?

Achieving Business Agility with Application Grid

Taking the Service Desk to the Next Level

Learn about The Information Technology Infrastructure Library.

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

4G Revisited. The Continued Evolution of Wireless Mobility.

White Paper: 5 Best Practices for Smartphone Support

Five-Step Mobility Management Plan

White Paper: Visibility and the New Normal of Mobile Work

Return on Information: Google Enterprise Search pays you back

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths

White Paper: Managed Security for a Not-So-Secure World

Global Research: CIOs Weigh In On Virtualization

5 Key Virtualization Management Challenges

Secure Email and Web-Based Communication from Evolving Attacks

WagerWorks Takes Fraudsters Out of the Game using iovation

Seven Design Requirements for Web 2.0 Threat Protection

Increase UPS efficiency without sacrificing protection.

Learn how advanced forecasting tools can deliver significant business results for global corporations.

Lower IT Costs with Oracle Database 11g Release 2

Ready to virtualize tier one applications? Check your virtualization maturity.

Seven Ways ITIL Can Help You in an Economic Downturn

Tips for successful virtualization management.

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

 
 
RESOURCE CENTER