Smartphone Etiquette: Five Unspoken Rules for the Holidays

Toilet texting. Tweeting in church. What are the do's and don'ts for smartphone users this holiday season? You may be surprised at what most people consider good iPhone and BlackBerry manners, as revealed by a new survey.

CONNECTIONS
Apple
RIM
Mon, October 26, 2009CIO This holiday season, jolly old Saint Nick surely has an iPhone app for tracking who has been good and bad. And those of you who breach smartphone etiquette rules may end up on the naughty side of the list.

Given the explosion of mobile Internet use this year, thanks largely to the iPhone, BlackBerry and other smartphones, Harris Interactive (on behalf of Intel) surveyed 2,625 U.S. adults about what they consider proper smartphone etiquette during the most social time of the year.

To be fair, the survey concludes that smartphone etiquette is evolving quickly, as businesses and lifestyles pressure people to always be connected via mobile devices even during meals, vacations and holidays.

Yet there was some consensus about what constitutes good and bad iPhone and BlackBerry behavior today. Read on, or risk being considered rude:

Rule 1: If you must text, head to the bathroom

If you just have to text someone while you're attending a holiday party, go ahead and type it while in the bathroom. It's okay. Really. Unlike religious services (see etiquette rule no. 2), the bathroom doesn't command the same reverence when it comes to mobile technology, according to Harris Interactive.

Three out of four respondents in this survey said it's perfectly appropriate to use your smartphone in the bathroom. (Of course, the longstanding Mars vs. Venus debate on what is appropriate in the bathroom, whether it's reading the newspaper or reading a text message, may shape personal opinions here.) And you'd certainly be wise to keep iPhone activity in the bathroom to silent toilet texting.

Rule 2: Thou must not use the iPhone during religious events

For many people, the holiday season is a time to recharge the spiritual batteries with religious events and gatherings. Such events are not the time to tweet.

Not surprisingly, the Harris Interactive survey found that an overwhelming majority of online adults have zero tolerance for people breaching iPhone etiquette at holiday services or even using mobile devices at religious venues. Religion clearly trumps technology.

Yet experts are quick to point out that mobile etiquette is constantly evolving, even in the religious community. Case in point: Father David Rickey of St. Peter's Episcopal Church in San Francisco, founded in 1867, is a self-proclaimed tech geek. He often has a Bluetooth sticking out of his ear, and his mobile phone plan has unlimited texting. Not only is he on Twitter and Facebook, but also, he webcasts his services.

Of course, he doesn't respond to text messages when he's in the middle of a service. "When I can feel the ring, I think: I wonder who that is?" he said in a TV news interview, "and it distracts me, so I put [the phone] in the drawer."

Rule 3: Three's a crowd on a date

The holiday season is also a time for warm fires, romantic dinners, and first dates. Yet while your iPhone goes everywhere you do, just remember that sometimes three is a crowd. Sixty percent of adult respondents consider using a mobile device while on a date to be inappropriate.

Let's face it: When you or your date whips out an iPhone and starts texting away, insecure minds think the worst. What is she really texting? Perhaps This guy is so boring. Or maybe She won't stop talking.

Then there's the awkward minutes after a text as you wait for the iPhone to ring and your date to bolt for the door. Rest assured the text was the tried and true Call me in five minutes, say it's an emergency and get me out of here!

Rule 4: Holiday parties are a time for socializing, not social networking

Seven out of 10 respondents think it's unacceptable to check emails, send text messages and make phone calls while in the company of others, let alone while on a date. And more than half said they would be offended if they were at a holiday party and someone secretly tried to tap the Internet at the table. I'm assuming they would include tweeting and playing Texas Hold 'Em on the iPhone as inconsiderate, too.

Imagine a holiday event filled with partygoers twittering about everything, from the appetizers to the who's-with-who gossip. It's not far-fetched: A new report from the Pew Internet and American Life Project claims that nearly one in five Internet-savvy Americans use Twitter or some other social networking status update service—more than double the number from the year prior.

Rule 5: Turn off your iPhone before it becomes a turn-off

In a recent Huffington Post story, Carl Honore tells how his friend's lover decided to read a text message and tap out a reply during an, ahem, intimate moment. His friend, Honore says, was crestfallen. The mood? Ruined.

The truth is that the sound of an incoming text or email is often impossible to ignore. Who sent it? What does it say? Is it important? Critical? What will happen if I don't look at it? It's a mystery of the highest order.

Ringtones that identify callers can help solve some of this mystery, much like caller ID has done for the ordinary telephone. Or they can have the opposite effect: a call or voicemail or text from your BFF is just a screen tap away, and surely your BFF is waiting for a quick response.

"In this media-drenched, multitasking, always-on age, many of us have forgotten how to unplug and immerse ourselves completely in the moment," Honore writes. "We have forgotten how to slow down."

Tom Kaneshige is a senior writer for CIO.com. Send him an email at tkaneshige@cio.com. Or follow him on Twitter @kaneshige. Follow everything from CIO.com on Twitter @CIOonline.

smartphone

Loading...
Mobile MarketSpace
Retooling IT for a Mobile Workforce
Check out this research note from IDC for guidance. Learn more »
The Continued Evolution of Wireless Mobility
Learn about the two leading 4G technologies, the current status of deployed 4G networks, and how to manage long-term 4G costs Learn more »
Thinking About Deploying Mobile Broadband?
Explore lessons and best practices experienced by companies that have deployed mobile broadband to their workforce. Learn more »
Improving Healthcare Delivery with Role-Enabled Communications
Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved healthcare delivery requires far more than UC; it requires role-enabled communications. Learn more »
Mobility Enables True Unified Communications
Deploying UC in conjunction with a mobility solution can increase employee productivity and improve customer service enabling workers to more easily collaborate from disparate locations. Learn more »
Making Consumer TwoFactor Authentication Cost-Effective
Offering your customers the security of two-factor authentication can help you boost your online business. Learn more »
Solve Five Key IT Security Challenges
Get a high level of security with minimal user impact. Learn more »
 
SPONSORED LINKS
 

Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments

Mobile Security: The Essential Ingredient for Today's Enterprise

White Paper: Legacy Tools: Not Built for the Helpdesk

Learn how to maximize the mobile web opportunity

Upgrading to VMware vSphere with vWire

Maximizing website Return on Information with high-quality search

See how AT&T can help protect your network.

Webcast: Unleashing the Power of Customer Data

White Paper: Improve Agility with Operational Responsiveness

Taking a Seat at the Executive Table: The Reality of Virtualization

White Paper: Next Generation Remote Infrastructure Management

Keeping Your Members Safe from Online Scams and Predators

The Total Economic Impact of Network Security Intrusion Prevention

Generation Remote Infrastructure Management - Changing the Paradigm

Cloud-Based Email Management: Opinion Shifts In Favor

eBook: How Can You Make Your People Productive Anywhere?

Achieving Business Agility with Application Grid

Taking the Service Desk to the Next Level

Learn about The Information Technology Infrastructure Library.

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

4G Revisited. The Continued Evolution of Wireless Mobility.

White Paper: 5 Best Practices for Smartphone Support

Five-Step Mobility Management Plan

White Paper: Visibility and the New Normal of Mobile Work

Return on Information: Google Enterprise Search pays you back

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths

White Paper: Managed Security for a Not-So-Secure World

Global Research: CIOs Weigh In On Virtualization

5 Key Virtualization Management Challenges

Secure Email and Web-Based Communication from Evolving Attacks

WagerWorks Takes Fraudsters Out of the Game using iovation

Seven Design Requirements for Web 2.0 Threat Protection

Increase UPS efficiency without sacrificing protection.

Learn how advanced forecasting tools can deliver significant business results for global corporations.

Lower IT Costs with Oracle Database 11g Release 2

Ready to virtualize tier one applications? Check your virtualization maturity.

Seven Ways ITIL Can Help You in an Economic Downturn

Tips for successful virtualization management.

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

 
 
RESOURCE CENTER